Luis Pacheco
Olympia,WA
Summary
Driven Entrepreneur successful at developing operational areas, outlining business plans and creative effective company cultures. Persuasive and bright manager with a history of engaging customers and building sustainable revenue streams for business longevity. Demonstrated record of success in building successful teams and managing profitable operations. Innovative and strategic leader with a successful history of operating in complex, chaotic environments and achieving dramatic results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Entrepreneur
Imarketslive
Jamesburg, NJ
03.2020 - 11.2021
- Processed product returns and assisted customers with other selections.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Prepared large cash deposits with zero discrepancies.
- Educated associates on market trends and stayed up-to-date on forecasts.
Education
Crestwood Preparatory College
Canada04.2019
Education
Eastern Michigan University
Ypsilanti, MISkills
- Sales Promotion
- Quality Assurance
- Multitasking and Prioritization
- Desktops, Laptops and Mobile Devices
- Direct Sales
- Money Handling
- Customer Service Management
- Team Leadership
- Decision Making
- Budget Control
- Employee Motivation
- Business Leadership
Timeline
Entrepreneur
Imarketslive
03.2020 - 11.2021
Crestwood Preparatory College
Education
Eastern Michigan University
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