Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Luis Pacheco

Apple Valley,MN

Summary

Resourceful Transportation Clerk eager to fulfill a professional role to apply many years of positive industry experience. Focused and attentive to detail with a skill for managing route schedules and delivery timelines. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

14
14
years of professional experience

Work History

Transportation Clerk

Bix Produce
SAINT PAUL, MN
02.2025 - Current
  • Ensured compliance with company policies and procedures related to transportation.
  • Monitored inventory levels to ensure timely delivery of goods.
  • Assisted with the coordination of transportation services for incoming and outgoing shipments.
  • Managed data entry into transportation software system regarding order status changes and shipment updates.
  • Communicated regularly with customers concerning product availability and delivery schedules.
  • Scheduled pick-up and delivery times with freight forwarders and carriers according to customer requirements.
  • Built and maintained productive relationships with employees.
  • Assigned vehicles to drivers based on the type of goods being transported.
  • Investigated any customer complaints or issues relating to service levels or quality assurance standards.
  • Received and processed customer orders for transportation services.
  • Provided support to drivers in regards to directions, paperwork.
  • Resolved customer complaints in a professional manner while maintaining high standards of customer service.
  • Monitored drivers' progress and updated customers on their shipment status.
  • Coordinated daily transportation operations, including scheduling and routing of drivers.
  • Collaborated with other departments within the organization to ensure smooth coordination between teams.

Sales Representative

Viking Contractors LLC
Edina, MN
01.2020 - 09.2024
  • Field sales representative for a construction company. Have sold over 3M in sales for the company I was working for.
  • Developed and maintained relationships with customers to ensure repeat business.
  • Collaborated with team to promote, plan and organize communication materials.
  • Conducted market research to identify potential customers and develop new business opportunities.
  • Developed and implemented effective sales strategies to increase customer base and revenue.
  • Managed customer relations by responding promptly to inquiries, complaints and requests for information.
  • Conducted regular site visits to evaluate existing roofs for potential repairs or replacement.
  • Collaborated with colleagues from other departments to ensure successful completion of projects within deadlines.
  • Resolved customer complaints in a timely manner by providing accurate information and solutions.
  • Negotiated contracts with clients while maintaining a positive relationship with them.
  • Maintained accurate records of all sales activities including quotations, orders, payments.
  • Followed up with customers after installation and repair work was completed for feedback.
  • Generated new business through networking, cold calling and other methods of prospecting.
  • Provided training sessions on proper use of roofing materials and tools.
  • Adhered to safety regulations when performing inspections on roofs or installations.
  • Assisted customers in selecting the most suitable roofing materials based on their needs and budget.
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.

Sales Representative

Kat Construction LLC
Apple Valley, MN
01.2016 - 12.2019
  • roof
  • Managed customer relations by responding promptly to inquiries, complaints and requests for information.
  • Developed and implemented effective sales strategies to increase customer base and revenue.
  • Conducted market research to identify potential customers and develop new business opportunities.
  • Ensured compliance with local building codes during installation process.
  • Prepared detailed cost estimates for various roofing projects according to specifications.
  • Collaborated with colleagues from other departments to ensure successful completion of projects within deadlines.
  • Resolved customer complaints in a timely manner by providing accurate information and solutions.

Shipping and Receiving Manager

Bay Island Inc
Minnetonka, MN
07.2014 - 01.2016
  • Managed shipping and receiving part of warehouse, sending and receiving product and finished goods.
  • Updated relevant databases with information concerning orders received or shipped out each day.
  • Coordinated with carriers to ensure timely delivery of goods.
  • Maintained detailed records of shipments including weight, cost, method of shipment.
  • Managed the receiving and shipping of all incoming and outgoing orders, ensuring accuracy in product quantity, quality and condition.
  • Developed inventory control systems to track stock levels, delivery times and transport costs.
  • Implemented strategies for improving efficiency throughout the shipping process.
  • Communicated regularly with other departments such as sales, marketing and operations regarding supply chain updates.
  • Resolved any issues or disputes related to shipments promptly and professionally.

Forklift Operator/Material Handler

Bay Island Inc
Minnetonka, MN
06.2012 - 01.2014
  • Forklift driver in Warehouse loading and unloading trucks
  • Trained new employees on the proper use of forklift equipment.
  • Ensured that all materials were handled safely and securely during loading and unloading process.
  • Followed company policies and procedures related to material handling activities.
  • Loaded and unloaded trucks with palletized products in a timely manner.
  • Coordinated with other employees to ensure efficient operations.
  • Contributed ideas for improving workflow processes within the warehouse environment.
  • Adhered to all safety regulations when operating forklifts or other machinery.
  • Provided assistance with loading and unloading containers from trailers when necessary.

Line Leader

Bay Island Inc
Plymouth, MN
06.2011 - 01.2012
  • Worked with up to 3 lines with over 15-20 people each line with production.
  • Resolved conflicts between coworkers in a professional manner while maintaining a safe working environment.
  • Managed daily staff rotations and ensured workers were in their assigned positions.
  • Provided guidance and instruction to employees on safety protocols and operating procedures.
  • Ensured that all team members followed company policies and regulations regarding safety, work environment, attendance.
  • Participated in developing new processes or procedures based on customer feedback or industry trends.
  • Monitored employee attendance and took corrective action when necessary.
  • Assisted other departments during peak periods or when additional support was required.
  • Developed strategies for improving operational efficiency and productivity.
  • Trained new hires on the use of machinery and standard operating procedures for the line.
  • Inspected finished products before packaging them for shipment according to established standards.
  • Directed the recruitment process for new employees, including interviewing and selecting candidates.
  • Provided guidance and support to team members on operational issues.

Education

High school diploma -

Burnsville Senior High School
Burnsville, MN

Skills

  • Warehouse Management
  • Load & Unload
  • Materials Handling
  • Forklift
  • Sales Management
  • Warehouse Experience
  • Warehouse Distribution Experience
  • Packaging
  • Order Picking
  • Shipping & Receiving
  • Warehouse Supervisor Experience
  • Pallet Jack
  • Transportation coordination
  • Data entry
  • Customer communication
  • Customer service
  • Relationship building
  • Transportation solutions
  • Leadership qualities
  • Transportation planning

Languages

English
Professional
Spanish
Professional

References

References available upon request.

Timeline

Transportation Clerk

Bix Produce
02.2025 - Current

Sales Representative

Viking Contractors LLC
01.2020 - 09.2024

Sales Representative

Kat Construction LLC
01.2016 - 12.2019

Shipping and Receiving Manager

Bay Island Inc
07.2014 - 01.2016

Forklift Operator/Material Handler

Bay Island Inc
06.2012 - 01.2014

Line Leader

Bay Island Inc
06.2011 - 01.2012

High school diploma -

Burnsville Senior High School

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