Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luis Padilla

Brawley,CA

Summary

Proven leader with extensive experience in kitchen, management and staff coordination, notably at The Burger Lounge. Excelled in recruiting, training, and supervising teams, driving operational excellence and continuous improvement. Skilled in supply ordering and performance evaluations. Significantly enhanced team efficiency and customer satisfaction. Demonstrates strong verbal communication and team leadership, ensuring high-quality service and operational standards.

Overview

10
10
years of professional experience

Work History

Kitchen Manager

The Burger Lounge
02.2017 - 12.2018
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established team priorities, maintained schedules and monitored performance.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Checked and tested foods to verify quality and temperature.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Maximized quality assurance by completing frequent line checks.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Manager

Five Guys Burger And Fries
01.2016 - 02.2017
  • Developed and maintained relationships with customers and suppliers through account development.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Cook, Cashier

The Habit Burger Grill
03.2015 - 02.2016
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Communicated closely with servers to fully understand special orders for customers.
  • Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Maintained food safety and sanitation standards.
  • Managed opening and closing shift kitchen tasks.
  • Monitored food quality and presentation to maintain high standards.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Built relationships with customers to encourage repeat business.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Adjusted recipes based on ingredient availability or customer request.
  • Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.

Cook Shift Leader

La Tonalteca
04.2013 - 01.2015
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Maintained well-organized mise en place to keep work consistent.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Placed orders to restock items before supplies ran out.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
  • Maintained food safety and sanitation standards.
  • Planned menus for different events, seasons and customer requests.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Suggested actionable improvements to streamline training procedures.
  • Trained and supervised cooking staff to expertly meet daily needs.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Monitored food quality and presentation to maintain high standards.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Completed cash and credit card transactions accurately using POS software.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Cook

Jack in the Box
10.2010 - 02.2013
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Communicated closely with servers to fully understand special orders for customers.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Measured, weighed, and mixed appropriate ingredients according to recipe directions.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.

Crew Member

Twin City Seed & Feed
10.2008 - 12.2009
  • Collaborated with team members to complete orders.
  • Scanned and recorded inventory to maintain product supply levels and track shipments.
  • Moved materials to designated staging areas.
  • Stood for long hours, lifted heavy loads and maintained fast pace.
  • Performed quality control on finished products to identify and remove damaged items from distribution.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Greeted customers and directed to requested products.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Answered queries and concerns and assisted customers with product selections.
  • Answered customer questions and provided detailed product information.
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Marked stock with identification tags and labels to outline information such as storage locations.

Education

Associate of Science - General Science

Imperial Valley College
Imperial, CA
06.2021

High School Diploma -

Central Union Adult School
2345 2nd St, El Centro, CA 92243
05.2019

Skills

    • Supply Ordering
    • Kitchen staff coordination
    • Product Rotation
    • Purchasing
    • Scheduling
    • Staff Supervision
    • Recruitment
      • Policy Implementation
      • Expectation setting
      • Team Leadership
      • Verbal and written communication
      • Performance Evaluations
      • Continuous improvements
      • Coaching abilities

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Kitchen Manager

The Burger Lounge
02.2017 - 12.2018

Manager

Five Guys Burger And Fries
01.2016 - 02.2017

Cook, Cashier

The Habit Burger Grill
03.2015 - 02.2016

Cook Shift Leader

La Tonalteca
04.2013 - 01.2015

Cook

Jack in the Box
10.2010 - 02.2013

Crew Member

Twin City Seed & Feed
10.2008 - 12.2009

Associate of Science - General Science

Imperial Valley College

High School Diploma -

Central Union Adult School

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Luis Padilla