Luis Pagan
Wallingford,ct
Summary
Dynamic housekeeping leader with extensive experience at Montowese Center for Health and Rehabilitation. Proven management and recruitment skills, fostering a positive team environment while ensuring compliance with infection control standards. Recognized for enhancing resident satisfaction and maintaining budgetary efficiency, driving operational excellence in housekeeping and laundry services.
Overview
32
32
years of professional experience
Work History
Director of Housekeeping and Laundry
Montowese Center for Health and Rehabilitation
08.2023 - Current
- Manage a team of 20+ staff members serving a 120-bed rehab and skilled nursing facility.
- Develop work schedules, assign duties and manage time off requests to ensure adequate coverage.
- Lead staff meetings and provide on-going coaching, support and disciplinary action when necessary.
- Oversee all cleaning, sanitization and laundry operations across resident rooms, common areas and administrative offices.
- Monitors residents and guest satisfaction related to housekeeping and respond to concerns promptly.
- Maintains documentation for audits and ensures readiness for surveys (DPH, CMS, Joint Commission).
- Support room readiness for admissions, discharges and transfers.
- Maintain strict compliance with infection control standards.
- Trains new staff in safety and cleaning protocols.
- Manage supply inventory, place orders, and monitor usage to reduce waste and control costs.
- Maintain departmental budget and track expenses for housekeeping and laundry operations.
Housekeeping Supervisor
Gaylord Specialty Care
01.2015 - 01.2023
- Manage a team of 30 housekeepers and 2 leads.
- Set up/breakdown rooms for special events and meetings; classroom, theatre and boardroom style.
- Participates in annual fundraising event set up with over 1000 attendees. Set up pop up tents, tables and chairs on property.
- Review and maintains schedule; verify attendance, check for absences, and prepare contingencies to ensure all the shifts are covered.
- Perform and supervise the cleaning and inspection of patient rooms, public areas, and offices. Ensure compliance with proper cleaning techniques, procedures, and brand standards.
- Complied with OSHA regulations required for use of cleaning chemicals disbursed to housekeepers.
- Knowledge of infection prevention policies and procedures.
- Evaluating potential housekeeping staff candidates and making hiring decisions with the input of senior management.
- Serves on Safety Committee monthly meetings.
- Processed payroll on a bi-weekly schedule for all housekeepers.
- Supervises the disposal of trash and waste.
- Respond to guest requests in a hospitable manner to ensure guest satisfaction.
- Prepares budget for housekeeping and laundry department.
- Counseling, evaluations, motivating and coaching employees.
- Assist with scheduling and room assignments to ensure proper coverage.
- Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues.
- Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
- Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action.
- Take periodic inventories, screen applicants, train new employees, assist to clean, prepare rooms and other housekeeping duties.
- To have a full working knowledge and capability to supervise, making sure that all services offered by housekeeping are always carried out with the utmost efficiency and courtesy.
Housekeeping Supervisor
Midstate Medical Center
01.1994 - 01.2015
- Managed 35 housekeepers for second and third shift.
- Set up/breakdown rooms for special events and meetings; classroom, theatre and boardroom style.
- Served on Safety Committee.
- Created weekly shift schedules and daily assignment schedules.
- Orientate and trained all new employees.
- Performed annual evaluations on all employees.
- Following all the hospitals safety, security policies and procedures.
- Reporting any maintenance problems, safety hazards, accidents or injuries to Security and department manager.
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors, or problems.
- Processed payroll on a bi-weekly schedule for all housekeepers.
- Communicated repair needs to maintenance staff.
- Ordered supplies and maintained inventory for department.
Education
High School -
Francis T. Maloney
Meriden01.1987
Skills
- Management Skills
- Recruitment Skills
- Excellent communication skills
- Decision making skills
- Positive attitude
- Excellent Customer Service
References
Available upon request.
Timeline
Director of Housekeeping and Laundry
Montowese Center for Health and Rehabilitation
08.2023 - Current
Housekeeping Supervisor
Gaylord Specialty Care
01.2015 - 01.2023
Housekeeping Supervisor
Midstate Medical Center
01.1994 - 01.2015
High School -
Francis T. Maloney
Similar Profiles
Sheila MoralesSheila Morales
LPN at Montowese Health & Rehab CenterLPN at Montowese Health & Rehab Center
Helen KellyHelen Kelly
Senior Physical Therapist at Athena Montowese Health And Rehab CenterSenior Physical Therapist at Athena Montowese Health And Rehab Center
CHELSEA SALMONCHELSEA SALMON
Licensed Practical Nurse at Montowese Health & Rehab CenterLicensed Practical Nurse at Montowese Health & Rehab Center
Rebecca CrosbyRebecca Crosby
OEM INSIDE SALES at Watson Marlow Fluid Technology SolutionsOEM INSIDE SALES at Watson Marlow Fluid Technology Solutions
Iris DancerIris Dancer
Server, Togo, Expo, Trainer, Broil, and Salad at Texas RoadhouseServer, Togo, Expo, Trainer, Broil, and Salad at Texas Roadhouse