Luis Palhares
Las Vegas,NV
Summary
Customer-focused, dependable professional with experience in providing trusted personal concierge while handling a variety of tasks such as data entry, customer service, and organization. Passionate and well informed about fine dining and travel accommodations in Las Vegas and beyond.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Senneca Holdings
11.2023 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Built relationships with customers to encourage repeat business.
- Coordinated schedules and logistics for project tasks, ensuring all team members had the necessary resources to complete their work efficiently.
- Evaluated project progress regularly, adjusting timelines and resources as necessary to maintain momentum toward goals.
Lifestyle Manager
Ten Group
07.2022 - 11.2023
- Provided exceptional, personalized customer service to high-net-worth individuals and busy professionals
- Updated and organized data entry for client travel profiles
- Supported additional functions to various company partners
- Secured exclusive access to coveted events, cultural engagements, and VIP experiences
Front Desk Agent
The Cosmopolitan of Las Vegas
01.2021 - 07.2022
- Created a memorable and welcoming experience for hotel guests
- Provided exceptional customer service, ensuring guest satisfaction
- Managed data entry for smooth check-in and check-out processes
- Comprehensive understanding of hotel's services, amenities, and policies
- Addressed guest inquiries with accurate information
- Extended consistent guest experiences aligned with the hotel's standards
- Served as a resource for guests, offering recommendations on local attractions, dining options, entertainment, and events
Assistant Store Manager
North Outlets of Las Vegas
05.2020 - 01.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Promotions
Hakkasan Group
07.2019 - 03.2020
- Promoted upcoming nightclub events through various channels such as social media, flyers, and online advertisement
- Created enticing event descriptions and visuals to attract potential attendees
- Accessibility at the club during events to oversee operations and provide assistance
- Established seamless guest check-ins to ensure VIPs are properly taken care of
Promotions/ Sales
LA Epic Club Crawls
02.2019 - 07.2019
- Well informed with the latest trends, venues, DJs, and events in the local nightlife scene
- Utilized various marketing strategies such as social media, advertising, and partnerships with local businesses to generate interest in ticket sales
Assistant Manager/ Front Desk
Hostel Cat
06.2018 - 02.2019
- Interacted with travelers from around the world
- Contributed to memorable experiences by planning daily and/or nightly outings in Las Vegas, NV
- Managed staff and ensured smooth operation of the hostel (e.g
- Check in, check out, cleanliness of facility, payroll, schedules)
Education
High School Degree -
La Salle Brasilia
12.2011
Skills
- Bilingual in English and Portuguese
- Conversational Spanish
- Multi-tasking
- Attention to Detail
- Time Management
- Social Interactions
- Creativity
- Conflict Resolution
- Cultural Diversity
- Hardworking
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
Objectivesummary
Customer-focused, dependable professional with experience in providing trusted personal concierge while handling a variety of tasks such as data entry, customer service, and organization. Passionate and well informed about fine dining and travel accommodations in Las Vegas and beyond.
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Full Professional
Timeline
Customer Service Manager
Senneca Holdings
11.2023 - Current
Lifestyle Manager
Ten Group
07.2022 - 11.2023
Front Desk Agent
The Cosmopolitan of Las Vegas
01.2021 - 07.2022
Assistant Store Manager
North Outlets of Las Vegas
05.2020 - 01.2021
Promotions
Hakkasan Group
07.2019 - 03.2020
Promotions/ Sales
LA Epic Club Crawls
02.2019 - 07.2019
Assistant Manager/ Front Desk
Hostel Cat
06.2018 - 02.2019
High School Degree -
La Salle Brasilia
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