Luis Parra
Dublin,CA
Summary
Telecommunications professional with extensive experience at AT&T, specializing in hardware installation and wireless networking. Recognized for exceptional problem-solving skills and a strong customer-centric approach, resulting in improved service delivery. Demonstrated ability to streamline operational efficiencies, contributing to overall organizational success.
Overview
22
22
years of professional experience
Work History
AT&T Premises Technician
AT&T
Mountain View, CA
02.2021 - Current
- Installed, maintained, and repaired telecommunication services such as internet, phone, VoIP, and cable TV within customer premises..
- Qualified in handling and maneuvering bucket trucks.
- Configured communication devices.
- Troubleshot network issues, resolving problems to minimize downtime.
- Operated various hand tools, power tools, and heavy equipment.
- Laid out cabling plans and ran through buildings to desired locations.
Election coordinator assistant
Los Angeles County
Los Angeles, USA
01.2012 - Current
- Selected to deliver transport all election equipment on a twenty-six foot bob tail
- Maintained safe vehicle and conditions in compliance with highway regulations
- Assist with load and unloading of electronic devices
- Transported materials to routed destination with ability to navigate heavy traffic
Customer Service Representative
Enterprise Rent-A-Car
Los Angeles, USA
01.2003 - 06.2019
- Assist customers by performing the steps necessary in completing rental, return transactions
- Receive payment by cash, check, and credit cards
- Answering phone calls pertaining to billing, lost items, and roadside assistance
- Sorting and filling rental agreement, vouchers, and driving forms
- Technically inclined with a proven ability to troubleshoot and repair minor vehicle operation problems
- Accustomed to working under harsh weather conditions
Education
High School -
South Gate High School
South Gate, California, Los Angeles01.2002
Skills
- Energetic
- Organized
- Excellent communication skills
- Customer Service Focus
- Problem-solving skills
- Wireless networking
- Hardware installation
- Fiber optic splicing
- Structured cabling
- Customer service experience
- Cable installation
- Equipment troubleshooting
Languages
Spanish
Professional
Timeline
AT&T Premises Technician
AT&T
02.2021 - Current
Election coordinator assistant
Los Angeles County
01.2012 - Current
Customer Service Representative
Enterprise Rent-A-Car
01.2003 - 06.2019
High School -
South Gate High School
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