Luis Parra
Laredo
Summary
Adept at enhancing operational efficiency and customer satisfaction, my tenure at the City of Laredo Bridge Department honed my cash handling and problem-solving skills. Spearheaded initiatives that significantly reduced operating expenses, demonstrating a strong work ethic and a commitment to excellence. Renowned for exceptional team management and customer service, I consistently exceed employer expectations.
Overview
9
9
years of professional experience
Work History
Bridge Officer Collector
City of Laredo Bridge Department
09.2023 - 02.2024
- Collaborated with team members to ensure smooth operations during peak hours and special events.
- Monitored toll lane activity and generated operational reports.
- Mentored new employees as they navigated their roles, sharing valuable knowledge and tips for success in the toll collector position.
- Enhanced customer satisfaction by providing efficient service in toll collection and transaction processing.
- Expedited traffic flow by swiftly processing transactions, reducing wait times for motorists.
- Operated toll collection equipment and processed toll payments accurately.
HUB Supervisor
Oreilly Auto Pats
02.2020 - 09.2023
- Conducted regular performance evaluations for staff members, identifying areas for improvement and offering constructive feedback.
- Managed a team of warehouse personnel, fostering a positive work environment and encouraging professional growth.
- Implemented inventory management systems to maintain accurate stock levels and reduce waste.
- Spearheaded process improvements that led to significant reductions in operating expenses without compromising quality or service levels.
- Supervised daily operations to ensure adherence to safety protocols and regulatory compliance.
Cashier and Customer Service
City of Laredo Bridge Department
02.2024 - Current
- Responsible for handling huge amounts of Cash Handling throughout the shift.
- Ensuring every Collector at the end of tour come out with correct total of money collected.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Accounting Clerk
Rapid One Tire Shop LLC
01.2019 - 01.2022
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Managed accounts payable and receivables and payroll.
- Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.
- Handled day-to-day accounting processes to drive financial accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Sales Associate
Stripes Convenience Store
05.2016 - 07.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Martin High School
Laredo, TX06-2015
Skills
- Customer service
- Voyage planning
- Call center experience
- Operational excellence
- Invoice processing
- Problem-solving skills
- Customer assistance
- Team management
- Listening skills
- Work ethic and integrity
- Software knowledge
- Multi-tasking strength
- Patience and empathy
- Time management skills
- Excellent people skills
- Cash handling
- Reliable and punctual
- Goal oriented
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier and Customer Service
City of Laredo Bridge Department
02.2024 - Current
Bridge Officer Collector
City of Laredo Bridge Department
09.2023 - 02.2024
HUB Supervisor
Oreilly Auto Pats
02.2020 - 09.2023
Accounting Clerk
Rapid One Tire Shop LLC
01.2019 - 01.2022
Sales Associate
Stripes Convenience Store
05.2016 - 07.2020
High School Diploma -
Martin High School
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