Luis Peña Juarez
Nashville,TN
Summary
Trained in hotel operations, cleaning procedures and health and safety regulations. Organizes and assigns housekeeping tasks to divide workload evenly amongst personnel. Maintains specified standards of cleanliness to promote guest comfort.
Overview
2
2
years of professional experience
Work History
Housekeeping Office Coordinator
Omni Hotels & Resorts
Nashville, TN
07.2023 - Current
- Take a lead role in the coordination of all Housekeeping employees and activities including office opening and closing, daily room assignments, evening service assignments, and other special tasks.
- Maintain complete knowledge of all Housekeeping services, outlets, hotel areas / features and hours of operation.
- Dispatch all calls to appropriate discipline.
- Communicate effectively with all departments, including engineering.
- Update Synergy requests.
- Respond to all phone calls/ requests from guests and other departments.
- Monitor computer system.
- Maintain clear and efficient communication with the Front Desk.
- Maintain cleanliness and organization in department.
Housekeeping Office Coordinator
Dimension Hospitality, LLC
Nashville, TN
03.2023 - 07.2023
- Conducted regular inspections of assigned work areas.
- Answered phones in a professional manner and directed calls appropriately.
- Collaborated with other departments such as engineering, front desk, and security, as needed.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Delegated work to staff, setting priorities and goals.
- Communicated with maintenance team on damages to repair.
- Facilitated regular team meetings to discuss goals and address concerns.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
Housekeeping Office Coordinator
Aimbridge Hospitality: Sheraton Hotel
Nashville, TN
05.2022 - 02.2023
- Inspected rooms for cleanliness and reported any discrepancies to the supervisor.
- Developed procedures for handling lost items found in guest rooms or common areas.
- Provided support to guests with special requests or complaints related to housekeeping services.
- Answered phones in a professional manner and directed calls appropriately.
- Collaborated with other departments such as engineering, front desk, and security, as needed.
- Organized office supplies inventory.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Delegated work to staff, setting priorities and goals.
- Communicated with maintenance team on damages to repair.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Monitored cleanliness of lobby and other common areas.
- Facilitated regular team meetings to discuss goals and address concerns.
Skills
- Cleaning practices
- Training and mentoring
- Task Delegation
- Customer Service
- Workload prioritization
- Department coordination
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Housekeeping Office Coordinator
Omni Hotels & Resorts
07.2023 - Current
Housekeeping Office Coordinator
Dimension Hospitality, LLC
03.2023 - 07.2023
Housekeeping Office Coordinator
Aimbridge Hospitality: Sheraton Hotel
05.2022 - 02.2023