LUIS PEÑA JUAREZ

Recruit, train, and manage a team of housekeeping staff, including room attendants, supervisors, and laundry personnel. Foster a positive work environment, emphasizing teamwork, professionalism, and attention to detail.

Develop and manage housekeeping schedules to ensure proper coverage and efficient task completion.

Assign specific duties to housekeeping staff, including room cleaning, laundry services, and public area maintenance.

Manage housekeeping supplies and inventory, ensuring that necessary cleaning materials are always available. Collaborate with suppliers to secure cost-effective agreements for cleaning products. Develop and manage the housekeeping budget, forecasting expenses and optimizing cost efficiency. Implement strategies to minimize waste and control expenses.

Address guest concerns related to housekeeping promptly and professionally.

Implement procedures for handling special requests, such as additional amenities or room preferences.

Coordinate with front desk, maintenance, and other departments to ensure seamless communication and collaboration.

Address cross-functional issues and work towards overall guest satisfaction.

Program that drove me over the whole Housekeeping Manager role in training

Supervised daily housekeeping operations, ensuring high standards of cleanliness and guest satisfaction.

Developed training programs for staff, enhancing efficiency and service quality across all levels.

Implemented inventory management systems, optimizing supply usage and reducing waste.

Conducted regular inspections to maintain compliance with health and safety regulations.

Take a lead role in the coordination of all Housekeeping employees and activities including office opening and closing, daily room assignments, evening service assignments, and other special tasks. Maintain complete knowledge of all Housekeeping services, outlets, hotel areas / features and hours of operation. Dispatch all calls to appropriate discipline. Communicate effectively with all departments, including engineering. Update Synergy requests. Respond to all phone calls/ requests from guests and other departments. Monitor computer system. Maintain clear and efficient communication with the Front Desk. Maintain cleanliness and organization in department.

Conducted regular inspections of assigned work areas. Answered phones in a professional manner and directed calls appropriately. Collaborated with other departments such as engineering, front desk, and security, as needed. Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas. Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms. Delegated work to staff, setting priorities and goals. Communicated with maintenance team on damages to repair. Facilitated regular team meetings to discuss goals and address concerns. Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.

Inspected rooms for cleanliness and reported any discrepancies to the supervisor. Developed procedures for handling lost items found in guest rooms or common areas. Provided support to guests with special requests or complaints related to housekeeping services. Answered phones in a professional manner and directed calls appropriately. Collaborated with other departments such as engineering, front desk, and security, as needed. Organized office supplies inventory. Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas. Collaborated with front desk to respond promptly to guest requests and promote positive experience. Inventoried incoming supplies and placed items in stock for use by personnel. Delegated work to staff, setting priorities and goals. Communicated with maintenance team on damages to repair. Checked inventory for required supplies and made lists for needed cleaning products. Monitored cleanliness of lobby and other common areas. Facilitated regular team meetings to discuss goals and address concerns.