Luis Alejandro Pelegrin Almonte
Winter Haven,FL
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Angels For Kids
03.2022 - 03.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
General Manager of Food Service
Agua Viva
09.2020 - 11.2021
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Tracked food production levels, meal counts, and supply costs.
Waiter and Hostess
Santito Madrid
04.2018 - 05.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
High School Diploma -
Maria Inmaculada Rio Rosas
Madrid, Spain06.2017
Skills
- Time Management
- Word Processing
- Customer Assistance
- Hospitality Service
- Staff Management
- Conflict Management
- Quality Assurance
- Report Analysis
- Detailed Meeting Minutes
- Excel Spreadsheets
- Records Management Systems
- Mail Management
- Meeting Minutes
- Travel Administration
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Front Desk Receptionist
Angels For Kids
03.2022 - 03.2023
General Manager of Food Service
Agua Viva
09.2020 - 11.2021
Waiter and Hostess
Santito Madrid
04.2018 - 05.2020
High School Diploma -
Maria Inmaculada Rio Rosas
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