Luis Perez
Dallas,TX
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Brook Hollow Golf Club
05.2018 - 05.2019
- The duties as a banquet server at server at Brook Hollow Golf Club included setting and breaking down the ballroom for weddings, which means that we would usually be off around 2 am
- This is the home to huge events of many important people such as Tony Romo, Perot, Jordan Speith and Jerry Jones whom occasionally visit the club for walk
- We cater to some very huge events and important events like the SweetHeart Ball
- The SweetHeart Ball is an event were very generous donors (10-40,000$) are invited to a private synchronized dinner
- This day is very important for the club as it is a privilege for the dinner to take place at Brook Hollow Golf Club, the servers and bartenders arrive as early as 12pm to get the room set up because the Host go very far with the decorations and with the details
- Service begins and all the team captains gather their servers to begin serving in synchronization
- The Guest leave and we must break down the ballroom which means that day we get off around 2:00 AM
- Another big event happens in the first two weeks of December and its called Brunch With Santa
- This is a 300 guest plus, the day begins with the servers arriving around 5am in order to set up the tables and decorations which includes, setting up the table numbers, decorating the tables, and setting up the tables with the proper silverware and seats
- The Brunch ends at 2pm and we servers must clean breakdown
- Reason for leaving: Conflicted Schedule
Head Bartender
Hopdoddy Burger Bar
05.2019 - 09.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Trained 4 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Car Detailing Manager
Clay Cooley Nissan
01.2020 - 08.2020
- As a detailer you are responsible for making the trade in cars into retail appropriate vehicles
- As a detailer you work in Retail vehicles, Wholesales and PDI’s.
- Maintained clean, tidy and safe work environment.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Shined vehicle windows and windshields to remove water spots.
- Provided exceptional customer service and addressed customer inquiries.
- Reported daily work progress and encountered problems to management.
- Applied protective agents, including sealants, to protect surfaces.
- Restored luster to vehicle interiors, including upholstery and vinyl.
- Test drove vehicles and reported identified issues to management.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Assistant Manager
Vandelay Industry
08.2020 - 02.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Bartender
XOXO Social
02.2021 - 08.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
Lead Bartender
Cinepolis Luxury Cinemas
09.2021 - 05.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Consulted with managers to organize special events and promotions.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Served high customer volumes during special events, nights, and weekends.
Server
Vidorra
05.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
IB -
Uplift Williams Preparatory
Dallas, TexasBachelor of International Business Economics - International Business Management
The University of Texas At Arlington
Arlington, TX05.2024
Skills
- Dining Crew Workflow Optimization
- Stocking and Replenishing
- Communications Protocols
- Sales Techniques
- Beverage Preparation
- Guest Inquiries
- Sales Expertise
- Customer Service and Rapport
- Guest Satisfaction
- Managing Extras
- Taking Reservations
- Natural Leadership
- Suggestive Selling
- Cool Under Pressure
- Operational Efficiency and Safety
- Banquet Coordination
Timeline
Server
Vidorra
05.2022 - Current
Lead Bartender
Cinepolis Luxury Cinemas
09.2021 - 05.2022
Bartender
XOXO Social
02.2021 - 08.2021
Assistant Manager
Vandelay Industry
08.2020 - 02.2021
Car Detailing Manager
Clay Cooley Nissan
01.2020 - 08.2020
Head Bartender
Hopdoddy Burger Bar
05.2019 - 09.2019
Brook Hollow Golf Club
05.2018 - 05.2019
IB -
Uplift Williams Preparatory
Bachelor of International Business Economics - International Business Management
The University of Texas At Arlington
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