Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
Generic

Luis Perez

Cockeysville,MD

Summary

Experienced manager known for delivering exceptional customer service. Successfully trained and mentored employees, resulting in three promotions to managerial positions. Skilled in problem-solving and delegating tasks to optimize team performance.

Overview

6
6
years of professional experience

Work History

Front of House Employee

Chick-fil-A
Cockeysville, MD
02.2024 - Current
  • Provided customer service support to ensure satisfaction.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Operated cash registers to process payments from customers.
  • Maintained a clean and organized work area throughout shift.
  • Greeted customers upon entering the store with friendly demeanor.

Mobile Sales Associate

MetroPCS Corporate Store
Cockeysville, MD
04.2024 - 05.2024
  • Completed customer transactions using a POS system.
  • Demonstrated how to use mobile devices, including downloading apps and setting up accounts.
  • Provided technical support for customer inquiries regarding mobile device functions.
  • Advised customers on the latest trends in technology and recommended upgrades when applicable.

Shift Manager

McDonald's Restaurant
Cockeysville, MD
08.2019 - 10.2023
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
  • Managed the scheduling of staff shifts to ensure adequate coverage at all times.
  • Resolved conflicts between staff members in a professional manner.
  • Responded quickly and effectively to emergency situations as they arose.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.

Cleaning Crew Member

Fusion Japenese Restaurant
Hunt Valley, MD
12.2018 - 03.2019
  • Swept and mopped floors in public areas.
  • Cleaned windows, door frames, and sills.
  • Emptied trash cans and replaced liners.
  • Sanitized all restroom fixtures including sinks, toilets, urinals, mirrors, walls and floors.
  • Transported waste to designated disposal sites according to safety protocols.
  • Responded quickly to spills or accidents using appropriate cleaning materials.

Education

High School Diploma -

Dulaney High School
Timonium, MD
05-2022

Skills

  • Team Development
  • Cash Handling
  • Opening and closing procedures
  • Decision-Making
  • Staff Motivation
  • Handling Customer Complaints
  • Effective Delegation

Affiliations

  • Love running track in a cool day

Accomplishments

  • Highest job experience I had was Restaurant Management.

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

References

References available upon request.

Timeline

Mobile Sales Associate

MetroPCS Corporate Store
04.2024 - 05.2024

Front of House Employee

Chick-fil-A
02.2024 - Current

Shift Manager

McDonald's Restaurant
08.2019 - 10.2023

Cleaning Crew Member

Fusion Japenese Restaurant
12.2018 - 03.2019

High School Diploma -

Dulaney High School

Similar Profiles

CREATE PROFILE
Luis Perez