Luis Perez
Hoboken
Summary
Dynamic Store Manager with extensive experience at CVS Pharmacy, excelling in operational management and team leadership. Proven track record of driving profitability through effective inventory management and performance coaching. Recognized for enhancing customer satisfaction and achieving sales targets, fostering a culture of accountability and excellence among a team of 20+.
Overview
5
5
years of professional experience
Work History
Store Manager
CVS Pharmacy
Jersey City
10.2020 - Current
- Oversee daily operations of a high-volume CVS Pharmacy, ensuring compliance with corporate standards, health, and safety regulations.
- Lead and mentor a team of 20+ associates and supervisors, fostering a culture of accountability, performance, and customer satisfaction.
- Manage full store P&L, budgeting, and inventory controls to drive profitability and minimize loss.
- Analyze sales trends to identify growth opportunities, resulting in consistent achievement of sales and operational targets.
- Coordinate store remodels and new store openings, ensuring timely completion and smooth transition of operations.
- Oversaw inventory management and implemented effective restocking procedures.
- Enhanced customer service experience by training staff on best practices.
Store Manager in Training
CVS Pharmacy
Bayonne
08.2020 - 10.2020
- Completed an intensive leadership development program preparing for full Store Manager responsibilities.
- Assisted in all aspects of store operations, including scheduling, payroll management, and inventory control.
- Supported the Store Manager in achieving sales and operational goals while maintaining high standards of customer service.
- Gained hands-on experience in employee development, compliance procedures, and loss prevention strategies.
- Demonstrated strong leadership, problem-solving, and communication skills, resulting in a seamless transition into Store Manager role.
- Managed inventory levels to ensure product availability and minimize waste.
- Monitored customer service interactions to ensure high-quality support and satisfaction.
- Collaborated with management on staff scheduling to optimize labor efficiency.
Education
Bachelor of Science - Accounting
Felician University
Lodi, NJSkills
- Time Management
- Operational Management
- Problem Solving
- Team Leadership
- Inventory Management
- Staff training
- Customer relationship management
- Compliance oversight
- Team leadership
- Performance coaching
- Culture development
- Leadership development
- Sales Operations
- Merchandising
- Loss Prevention
- Budgeting
- Profit and loss management
Core Achievements Projects
- Remodel Stores- Remodel two store and open one store for the company
- Three Platinum Plus Award- Awarded to a store who had a GPA of A operationally for 6 rolling months
- Develop U classes- Classes taken for the development towards a District Leader role.
- Putting people first award- awarded for training and developing four onboarding store mangers in a year and continuing their mentorship after being promoted.
Timeline
Store Manager
CVS Pharmacy
10.2020 - Current
Store Manager in Training
CVS Pharmacy
08.2020 - 10.2020
Bachelor of Science - Accounting
Felician University