Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Luis Perez-Cruz

Kansas City,MO

Summary

Dynamic Shift Manager with a proven track record at Whataburgerfranchise, excelling in schedule oversight and staff motivation. Mastered quality assurance and reporting, boosting operational efficiency. Skilled in hiring and fostering positive relationships, I bring enthusiasm and a flexible approach to meet and exceed employer expectations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Manager

Whataburgerfranchise
Olathe, KS
11.2023 - 12.2024
  • Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
  • Resolved conflicts between employees or customers in a professional manner.
  • Maintained cleanliness and organization of work area.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Ensured compliance with food safety regulations and quality standards.
  • Processed weekly payroll information using appropriate software applications.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Responded quickly and effectively to emergency situations as they arose.
  • Assigned tasks to appropriate personnel based on their skill level and availability.

Team Leader

Whataburgerfranchise
Olathe, KS
11.2023 - 12.2024
  • Created training materials and conducted group trainings on new processes or procedures.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Ensured compliance with all safety regulations in the workplace.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.

Crew Member

Whataburgerfranchise
Olathe, KS
11.2022 - 03.2023
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.

Shift Leader

McDonald's
Leawood, KS
08.2021 - 10.2022
  • Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.

Education

High School Diploma -

Center High School
8715 Holmes Rd, Kansas City, MO 64131
05-2023

Skills

  • Schedule oversight
  • Flexible schedule
  • Staff motivation
  • Hiring and recruiting
  • Reporting and documenting
  • Quality assurance

Certification

  • ServeSafe Certified

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Shift Manager

Whataburgerfranchise
11.2023 - 12.2024

Team Leader

Whataburgerfranchise
11.2023 - 12.2024

Crew Member

Whataburgerfranchise
11.2022 - 03.2023

Shift Leader

McDonald's
08.2021 - 10.2022

High School Diploma -

Center High School

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Luis Perez-Cruz