Luis Perez Almodovar
Cocoa,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
AutoZone
02.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Logistics Planner
swift transportation
07.2022 - Current
- Optimized supply chain efficiency by implementing strategic planning and forecasting techniques.
- Reduced transportation costs for the company by negotiating better rates with carriers and consolidating shipments.
- Managed inventory levels effectively, ensuring timely delivery of products to customers while minimizing storage costs.
- Developed strong relationships with suppliers, leading to improved product availability and reduced lead times.
Grocery Operation Supervisor
swift transportation
02.2022 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
commercial driver's license A driver
swift transportation
01.2017 - Current
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Reduced fuel consumption through strategic route planning and efficient driving techniques.
Laser cutting machine operator
Victory tailgate
01.2014 - 01.2017
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
all wheel mechanic
Army National Guard
01.2008 - 01.2014
- Enhanced vehicle performance by conducting thorough diagnostics and executing necessary repairs.
- Maintained a safe working environment by adhering to strict safety guidelines and procedures.
- Streamlined workflow efficiency by organizing tools, equipment, and workspace for optimal productivity.
- Collaborated with fellow mechanics to expedite complex repair jobs and improve overall shop performance.
Valet parking and parking managing
Rss. Parking systems
01.2010 - 01.2012
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Education
Everglades University
12.2011
Computer science -
Inter American University of Puerto Rico Ponce
Mercedita, PR12.2010
Skills
- Product Knowledge
- Data Collection
- Call Management
- Consultative Sales
- Appointment Scheduling
- Paperwork Processing
- Conflict Mediation
- Coordination
- Customer Service
- Customer Relations
- Travel Planning
Leadership Experience
- Team leader in army
- Natural leader
Communication Skills
I am bilingual.so I can speak Spanish or English when needed.
References
Available upon request.
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
AutoZone
02.2024 - Current
Logistics Planner
swift transportation
07.2022 - Current
Grocery Operation Supervisor
swift transportation
02.2022 - Current
commercial driver's license A driver
swift transportation
01.2017 - Current
Laser cutting machine operator
Victory tailgate
01.2014 - 01.2017
Valet parking and parking managing
Rss. Parking systems
01.2010 - 01.2012
all wheel mechanic
Army National Guard
01.2008 - 01.2014
Everglades University
Computer science -
Inter American University of Puerto Rico Ponce