Luis Pilligua
Rockville,MD
Summary
Experienced Admissions Representative with a lot of customer service experience that is able to manage a fast paced setting. Hardworking team player that is always eager to learn from others and offer support. Strong work ethic and committed to helping coworkers and patients.
Overview
13
13
years of professional experience
Work History
Senior Admissions Representative
George Washington University Hospital
03.2023 - Current
- Admit patients in emergency room, manage paper work, obtain demographic information and payments from patients; scan identification and insurance cards.
- Managing patient forms and explaining paperwork to patients. Explaining consent forms, HIPAA policies, IMM, insurance plans, financial assistance programs, and 3rd party liability process.
- Review pre-arrival accounts of direct admit patients. Assign and place the direct admit patient to the scheduled department. Communicate with the department to make sure they are ready to receive the patient.
Emergency Room Registration
Holy Cross Hospital
09.2022 - Current
- Responsible for obtaining and verifying demographic and financial information for all inpatients and outpatients coming through the Emergency Room prior to or during the registration process
- Minimizes financial risk of providing services, by assessing patient financial status, verifying, and entering accurate patient information into Epic Hyperspace system, obtaining signatures on all required hospital and regulatory forms, and obtaining applicable patient payments prior to or at time services are provided
- Being familiar with insurance plan's benefits, coverage and network providers.
Cashier
Holy Cross Hospital
10.2014 - 03.2023
- Provide customer service to visitors, patients and guarantors in English and Spanish
- Explaining the billing process of medical bills to guarantors
- Preparing report identifying patient payments and non-patient payments and reporting all transactions to accounting
- Maintain reimbursement cash drawer for hospital staff obtaining signatures and documentation as required
- Process payments for various hospital departments and recording transactions
- Releasing patient belongings to patients or next of kin at the time of withdrawal
- Maintain security of cash drawer, office area, safes, patient belongings and keys
- Keyholder to multiple safes that include patient belongings and money that will be sent off to the bank
- Answering every incoming call for hospital payments over the phone
- Distributing Employee checks.
Front Desk Receptionist Intern
Delfino Co
09.2013 - 05.2014
- Acknowledging and greeting customers as soon as they arrive to the office
- Answering incoming calls, distributing mail, ordering office supplies, and filing documents
- Maintain safe and clean work area, send, and receive fax, and manage calendar.
Latino Student Union Treasurer
Montgomery College - Rockville Campus
09.2012 - 05.2013
- The mission of this organization was to address issues that Latinos face and to find ways to help them succeed in the community and everyday life
- Maintain financial records, help organize fundraisers, manage guest speaker sessions and workshops.
Teacher Assistant
George B. Thomas Sr. Learning Academy (Saturday School)
08.2011 - 05.2012
- Assisted the school with its overall mission, 'to enhance student mastery of core academic subjects specifically reading, language arts, and mathematics to prepare students for the challenges of college and career.' Help students with their schoolwork and encourage them to improve in different courses
- Assist head teacher in completing scheduled tasks.
Volunteer
Women Who Care Ministries, Inc
08.2011 - 05.2012
- Help fundraise money and collect food outside of Shoppers and Food Lion
- Sort and pack food filled backpacks for low income elementary and middle school children.
Education
College Degree -
Montgomery College - Rockville Campus
01.2014
High School Diploma -
Rockville High School
01.2012
Skills
- Ability to perform work individually or part of a team
- Ability to communicate in written and oral formats
- Computer proficiency
- Typing proficiency; 50wpm
- Able to follow directions and multitask
- Strong organizational skills
- Proficient in Microsoft Office
- Bilingual – English and Spanish
- Strong Customer Service skills
- Adaptable to fast paced work
- Experienced in counting money
- Electronic Health Records Systems (Epic & Cerner)
References
UPON REQUEST
Timeline
Senior Admissions Representative
George Washington University Hospital
03.2023 - Current
Emergency Room Registration
Holy Cross Hospital
09.2022 - Current
Cashier
Holy Cross Hospital
10.2014 - 03.2023
Front Desk Receptionist Intern
Delfino Co
09.2013 - 05.2014
Latino Student Union Treasurer
Montgomery College - Rockville Campus
09.2012 - 05.2013
Teacher Assistant
George B. Thomas Sr. Learning Academy (Saturday School)
08.2011 - 05.2012
Volunteer
Women Who Care Ministries, Inc
08.2011 - 05.2012
College Degree -
Montgomery College - Rockville Campus
High School Diploma -
Rockville High School
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