Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luis Pinales

Luis Pinales

Adaptation
Columbia,MO

Summary

Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.

Overview

6
6
years of professional experience

Work History

Crew Kitchen Staff Member

Chipotle Grill
03.2025 - Current
  • I Provide support during special events such as catering orders or large parties, helping the team meet unique challenges while maintaining excellent service standards.
  • Collaborating with my team members to improve overall efficiency, resulting in shorter wait times for customers.
  • I aswell Mentor and train new hires, ensuring they quickly became valuable team members capable of meeting the high standards set by the company.
  • I Consistently meet targets set for portion control, contributing to overall cost savings for the establishment.
  • Received recognition for exceptional teamwork and collaboration, fostering a positive work atmosphere.
  • I Exceeded company expectations for speed of service without sacrificing quality or presentation of dishes served.
  • I Follow proper handling and sanitation procedures to comply with food safety standards and protocols
  • I know how to Manage time to multitask simultaneously with ease.
  • I Learned other teammates' work tasks to train as backup.
  • Demonstrated adaptability during peak hours by efficiently handling high-volume orders without compromising quality or speed of service.

Crew Member

Tacobell
08.2023 - 02.2025
  • Work front counter, drive-thru and other areas.
  • I take orders, prepare meals, and collect payments.
  • I Demonstrat strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • I Work well with teammates and accept coaching from management team.
  • I know how to Improved customer satisfaction by providing friendly and efficient service at the register.

Management

McDonald's Restaurant
01.2023 - 08.2023
  • Improved store efficiency by streamlining inventory
  • Improved time management practices among team members
  • I Delivered comprehensive reports to senior management
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
  • Set overall vision and provided team leadership.
  • Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Collaborated with other managers to develop cross-functional strategies for improving business performance.
  • Contributed to a positive workplace culture by fostering open communication and collaboration among team members.

Crew Team Member

Wendys Restaurant
01.2020 - 01.2023
  • Worked well with teammates
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Collaborated with team members to complete orders.
  • Operated register to process payments and collect cash payment for order totals.
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
  • Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Resolved customer complaints quickly and professionally, ensuring repeat patronage.
  • Increased overall efficiency by promptly restocking supplies as required during shifts.
  • Checked and restocked utensils and condiments in appropriate locations for guests.
  • Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards
  • Reduced food waste by closely monitoring inventory levels, rotating stock, and adhering to food safety guidelines.
  • Demonstrated versatility by cross-training in multiple stations, allowing for increased flexibility during busy periods.
  • Trained new employees by demonstrating tasks and coaching during daily activities.

Crew Member

Chipotle Grill
04.2019 - 01.2020
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Became familiar with products to answer questions and make suggestions.
  • Contributed to a safe work environment by strictly adhering to company health and safety regulations at all times.
  • Assisted other team members to achieve goals.
  • Received regular positive feedback from customers for exceptional service, boosting overall store reputation.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Education

High School Diploma -

Rockbridge High School
Columbia, MO

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Cash handling
  • Cleaning
  • Attention to detail
  • Customer engagement
  • Taking orders
  • Self-discipline
  • Integrity and honesty
  • Safety awareness
  • Learning agility
  • Hospitality service expertise

Languages

Spanish
Native or Bilingual

Timeline

Crew Kitchen Staff Member

Chipotle Grill
03.2025 - Current

Crew Member

Tacobell
08.2023 - 02.2025

Management

McDonald's Restaurant
01.2023 - 08.2023

Crew Team Member

Wendys Restaurant
01.2020 - 01.2023

Crew Member

Chipotle Grill
04.2019 - 01.2020

High School Diploma -

Rockbridge High School

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