Luis Pinero
Miami Gardens
Summary
Adept Service Technician with a proven track record at AutoNation, where exceptional customer service and technical expertise led to a significant increase in client satisfaction. Specializes in diagnostic testing and customer relationship management, demonstrating a keen attention to detail and a commitment to excellence. Achieved high client retention rates through effective problem-solving and quality assurance.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Service Technician
AutoNation
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Evaluated systems according to predetermined checklist and noted issues.
- Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Upgraded systems to latest technologies, ensuring clients' equipment operated at peak efficiency.
- Achieved high client retention rates by providing exceptional service and follow-up on all installations and repairs.
- Reduced equipment failures, conducting preemptive diagnostics and immediate rectifications.
- Reduced environmental impact by advising clients on energy-efficient upgrades and sustainable practices.
Service Technician
AutoNation Ford of Miami
07.2023 - Current
Service Technician
Palmetto Ford of Miami
05.2019 - 07.2023
Service Technician
Lorenzo Ford of Homestead
11.2017 - 05.2019
Service Technician
Lincoln of Doral
05.2017 - 11.2017
Service Technician
Palmetto Truck Service
10.2013 - 05.2017
Service Technician
Autonation Ford Miami
12.2000 - 10.2013
Education
Technician - Mecanic
Sheridan Technical College
Hollywood, FL10.2013
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Power tool proficiency
- Repair techniques
- Documentation and reporting
- Equipment troubleshooting
- OSHA requirements
- Diagnostic testing
- Professional and courteous
- Heavy lifting
- Service reports
- Mechanical aptitude
- Quality assurance
- Hand tool expertise
- System installation
- Equipment inspection
- Analytical thinking
- Diagnostics expertise
- Customer relationship management
- Time tracking
- Inventory management
- Operating test equipment
- Electrical systems
- HVAC systems
- Troubleshooting
- Safety procedures adherence
- Testing and evaluation
- Scheduling and coordination
- Diagnostics skill
- Work documentation
- Regulatory compliance
- Equipment demonstration
- Client relationship management
Certification
Electric , Electric, HVAC, Engine Repair, Brakes, NVH,
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Service Technician
AutoNation Ford of Miami
07.2023 - Current
Service Technician
Palmetto Ford of Miami
05.2019 - 07.2023
Service Technician
Lorenzo Ford of Homestead
11.2017 - 05.2019
Service Technician
Lincoln of Doral
05.2017 - 11.2017
Service Technician
Palmetto Truck Service
10.2013 - 05.2017
Service Technician
Autonation Ford Miami
12.2000 - 10.2013
Service Technician
AutoNation
Technician - Mecanic
Sheridan Technical College
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