Luis Portillo
North Little Rock,AR
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
7
7
years of professional experience
Work History
SELF EMPLOYED/OWNER
Kc Auto Repair
NORTH LITTLE ROCK, AR
06.2022 - Current
- Managed daily operations of business, including hiring and training staff.
- Developed policies and procedures for the organization.
- Monitored and controlled financial resources.
- Complied with all relevant regulations at the local, state, and federal levels.
HELPDESK SUPPORT TECHNICIAN
University of the Pacific School of Dentistry
Sacramento, CA
01.2022 - 06.2022
- Provide prioritized support and upgrades of hardware, operating systems, and applications software.
- Create and replicate computer software images using disk/partition imaging tools.
- Keep track of tickets and provide resolution within a timely manner.
- Assist in the reorganization of the IT work areas, including stocking and inventory of computer equipment and spares.
TECHNICAL SUPPORT – LEVEL 2
SMA AMERICA
Rocklin, CA
03.2021 - 12.2021
- Provide support to escalated technicians and engineers over phone calls and emails.
- Display a level of knowledge to guide installers through troubleshooting steps that adhere to company policies.
- Assist and provide a complete and detailed resolution in each call or email before closing cases.
- Attend weekly conference calls to stay up to date with new products and extended troubleshooting tips.
TIER 1 TECHNICAL SUPPORT
SOLAREDGE TECHNOLOGIES
Roseville, CA
10.2019 - 03.2021
- Attended product training, workshops and conferences to maintain current understanding of product trends and advancements.
- Provided excellent customer service and attention to customers through phone conversations.
- Used specialized software to troubleshoot solar installations remotely.
- Set goals on a month to month basis, and constant 1 on 1 meetings with the supervisor.
- Quick learning of specific product engineering and retain knowledge to assist customers out on the field.
- Worked in a mix language line, where it is required to assist customers in English and in Spanish.
- Daily tasks include taking phone calls, working on the chat line, and assisting customers via email.
SALES EXPERT
Best Buy
Roseville, CA
10.2017 - 01.2020
- Interacted with customers to understand particular needs and identify products and services best suited to helping satisfy their car audio/security needs.
- Assisted floor sales staff in dealing with stubborn or difficult customers, resolving conflicts and implementing sales strategies to win business.
- Led training sessions teaching sales team members effective procedures for setting in-home appointments and delivering effective pitches to exceed sales goals.
- Delivered consistent one-on-one and group training sessions to help sales associates improve skills and selling techniques.
- Created appointments for customers and set goals on a month to month basis.
- Attended monthly conference calls with regional managers for updates on the department overall performance.
DOWNLOADER
POS Portal
Sacramento, CA
07.2017 - 09.2017
- Downloaded files from a PC into POS systems for programming.
- Dealt with big workloads and heavy multi-tasking is a must.
- Collaborated in a high level team environment to finish daily tasks together.
- Perform diagnostic testing on all terminals to diagnose any system and/or file malfunction.
- Extreme attention to detail while programming to the order specification.
Education
Some College (No Degree) - Computer Science
Arkansas State University - Beebe
Jonesboro, ARSkills
- Fluent in Spanish
- Customer Service/Support
- Fast-Paced
- Quick Learner
- Customer relations
Affiliations
- Well rounded in aspects of work. I enjoy working on cars, working on home improvements, and working on my computers.
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
SELF EMPLOYED/OWNER
Kc Auto Repair
06.2022 - Current
HELPDESK SUPPORT TECHNICIAN
University of the Pacific School of Dentistry
01.2022 - 06.2022
TECHNICAL SUPPORT – LEVEL 2
SMA AMERICA
03.2021 - 12.2021
TIER 1 TECHNICAL SUPPORT
SOLAREDGE TECHNOLOGIES
10.2019 - 03.2021
SALES EXPERT
Best Buy
10.2017 - 01.2020
DOWNLOADER
POS Portal
07.2017 - 09.2017
Some College (No Degree) - Computer Science
Arkansas State University - Beebe