Luis Quiles
Philadelphia,PA
Summary
Licensed Certified Peer Specialist
Overview
6
6
years of professional experience
1
1
Certification
Work History
Residential Support Specialist
Northeast Treatment Center
Philadelphia, PA
06.2022 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained safe working environment through prevention of accidents, preservation of equipment and achievement of safe working practices.
Picker/Packer
Ones Group
Philadelphia, PA
08.2021 - 01.2022
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Scanned packages and boxes and moved to loading dock for shipment.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Checked inventory and selected products from specific locations based upon availability.
- Inspected products before shipment and upon arrival to maintain best-in-class service quality and high standards of customer service.
Home Health Aide
Genesis Homecare
Philadelphia, PA
03.2019 - 11.2019
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Provided transportation and appointments management.
- Followed nutritional plans to prepare optimal meals.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Developed rapport to create safe and trusting environment for care.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Peer Advisor
SCI-Cresson
Cresson, PA
12.2005 - 06.2010
- Shared resources, opportunities and activities to support mentee's learning and development.
- Assessed students' knowledge, comprehension and study habits to track progress and set realistic goals.
- Counseled 10 students individually to assist in overcoming obstacles, make proper choices to stay focused and adjust to college life.
- Met mentee formally, informally, in-person and virtually to offer support.
- Conducted 10 students tutoring sessions to strengthen subject comprehension and build important learning skills.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Helped students develop organizational, time management and study skills.
- Counseled students regarding course and program selection, class scheduling and registration and career planning.
- Encouraged students to explore age-appropriate and career-related opportunities.
- Taught classes and presented self-help or information sessions on subjects related to education and career planning.
- Provided alcohol and drug prevention programs and classes to teach students to handle conflicts without resorting to violence.
Education
CERTIFICATION - Certified Peer Specialist
DBHIDS
Philadelphia, PA04.2022
33 Credits - General Studies
Community College of Philadelphia
Philadelphia, PA05.1995
High School Diploma -
Escuela Superior Elvira M. Colon
Santa Isabel, Puerto Rico05.1993
Skills
- Crisis Situations
- Emotional and Social Support
- Emergency Support
- Coaching Patients
- Residential Mental Health
- Lesson Planning
- Intercultural Competence
- Empathy and Compassionate Care
- First Aid Certification
- Basic Life Support
- Calm Under Stress
- Residential Support
- Caregiver Relations
Accomplishments
Obtained 4.0 in the Pennsylvania Certification Board examination
WRAP certified
Tutor Training certificates
Business Education Certificate
Affiliations
Pennsylvania Certification Board for Certified Peer Specialist
Certification
- Licensed Certified Peer Specialist - [Timeframe]
Languages
Spanish
Native or Bilingual
Timeline
Residential Support Specialist
Northeast Treatment Center
06.2022 - Current
Picker/Packer
Ones Group
08.2021 - 01.2022
Home Health Aide
Genesis Homecare
03.2019 - 11.2019
Peer Advisor
SCI-Cresson
12.2005 - 06.2010
CERTIFICATION - Certified Peer Specialist
DBHIDS
33 Credits - General Studies
Community College of Philadelphia
High School Diploma -
Escuela Superior Elvira M. Colon