Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luis Quiles

13440 Sw 6t Street,FL

Summary

Dynamic sales professional with a proven track record at excelling in customer service and relationship building. Recognized for consistently exceeding sales targets through strategic planning and effective problem-solving. Adept at fostering team collaboration and enhancing client satisfaction, leveraging strong communication skills and sales expertise to drive business growth.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

25
25
years of professional experience

Work History

Sales Associate

T-Mobile
11.2011 - Current
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Ensuring efficient store operations, including but not limited to inventory management, merchandising
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Developing and managing positive business relationships with staff and customers.

Sales Manager

AT&T
05.2016 - 11.2024
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Manage over 14 employees
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent follow-ups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
  • Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
  • Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Sales Consultant

Diamond Wireless
10.2014 - 05.2016
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
  • Contributed to team objectives in fast-paced environment.

Sales Associate

Sprint
05.2000 - 10.2014
  • Proactively engages with a broad range of customers in a highly-traffic retail environment
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Understand how to troubleshoot and transfer services from current wireless providers if necessary
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Vineland High School
Vineland, NJ
06-2001

Skills

  • Customer service
  • Time management
  • Problem-solving skills
  • Money handling
  • Flexible schedule
  • Verbal/written communication
  • Cash register operation
  • Cash handling accuracy
  • Client service
  • Store opening and closing
  • Sales expertise
  • Product sales
  • Professional demeanor
  • Negotiation tactics
  • Friendly and outgoing

Languages

Spanish

Timeline

Sales Manager

AT&T
05.2016 - 11.2024

Sales Consultant

Diamond Wireless
10.2014 - 05.2016

Sales Associate

T-Mobile
11.2011 - Current

Sales Associate

Sprint
05.2000 - 10.2014

Vineland High School

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Luis Quiles