Luis Quinones
Kissimmee,FL
Summary
Adept at elevating guest experiences, I leveraged my expertise in POS operation and exceptional customer service at Doubletree By Hilton, ensuring seamless order accuracy and satisfaction. Skilled in allergy awareness and cleanliness standards, I consistently enhanced dining ambiance, contributing to a significant increase in repeat patronage.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/ Bartender
Doubletree By Hilton
Orlando, FL
07.2021 - Current
- Delivered food orders promptly and courteously.
- Addressed complaints to kitchen staff and served replacement items.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Provided exceptional service to high volume of daily customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Informed customers of daily specials and signature menu items.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked food before serving it to customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Filled condiments and napkin containers during slack periods.
- Provided drink suggestions to customers based on their preferences.
- Effectively multitasked within fast-paced environment.
- Neatly sliced and pitted fruit for garnishing drinks.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Cleansed glasses with sanitizing solution after each use.
Server
El Primo
Kissimmee, FL
12.2019 - 12.2020
- Explained menu items, describing ingredients and cooking methods upon request.
- Informed customers of daily specials and signature menu items.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Stayed informed about daily specials, new menu items, promotions.
- Greeted guests and provided menus.
- Greeted customers, answered questions and recommended specials to increase profits.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
High School Diploma -
Avant Garde Academy
Kissimmee, FL05-2019
Skills
- Hostess support
- Order delivery practices
- Daily specials memorization
- Team member support
- Table resetting
- Food inspection
- Professional appearance
- Allergy awareness
- Cash handling
- POS operation
- Order accuracy
- Supply restocking
- Cleanliness standards
- Customer service
- Take-out service
Certification
- Tips Certifications
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Full Professional
Timeline
Server/ Bartender
Doubletree By Hilton
07.2021 - Current
Server
El Primo
12.2019 - 12.2020
High School Diploma -
Avant Garde Academy
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