Luis Ramirez Valencia
Yuba City,California
Summary
Proven track record of enhancing customer satisfaction and streamlining production processes at Close Lumber, showcasing expert power tool operation and exceptional customer engagement. Leveraged strong empathy and time management skills to exceed in roles from Door Assembler to Member Service Specialist, driving efficiency and quality in every task. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Overview
2
2
years of professional experience
Work History
Door Assembler
Close Lumber
09.2023 - Current
- Utilized various hand tools, power tools, adhesives, fasteners, and other specialized equipment to expertly assemble doors according to specifications.
- Increased customer satisfaction by consistently delivering high-quality door products with attention to detail and precision craftsmanship.
- Improved door assembly efficiency by streamlining production processes and implementing time-saving techniques.
- Demonstrated adaptability by quickly learning new door designs and incorporating changes into existing assembly methods when needed.
Delivery Driver
Close Lumber
01.2024 - 05.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Experience driving a Ford f-650 flat bed and Ford E-350 with transport box.
Member Service Specialist
Sam's Club
03.2023 - 08.2023
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
- Provided personalized financial guidance based on individual goals, helping members make well-informed decisions about their finances.
- Participated actively in continuous improvement initiatives that bolstered member satisfaction and increased overall team performance.
Cashier
Sam's Club
09.2022 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Sutter High School
Sutter, CA06.2022
Skills
- Power Tool Operation
- Cutting materials
- Finishing Techniques
- Strong empathy
- Customer Engagement
- Valid Driver's License
- Time Management
- Dependable and reliable
- Time management skills
- Heavy Lifting
- Forklift Operation
- Work Ethic and Integrity
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Delivery Driver
Close Lumber
01.2024 - 05.2024
Door Assembler
Close Lumber
09.2023 - Current
Member Service Specialist
Sam's Club
03.2023 - 08.2023
Cashier
Sam's Club
09.2022 - 03.2023
High School Diploma -
Sutter High School