Summary
Overview
Work History
Education
Skills
References
Timeline
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Luis Ramirez

San Antonio,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

24
24
years of professional experience

Work History

Cook Supervisor

PureTexan BBQ Co
San Antonio, Texas
11.2019 - Current
  • Supervised and managed the kitchen staff in preparing, cooking, and presenting food.
  • Coordinated the ordering of ingredients, supplies and equipment needed for daily operations.
  • Ensured that all food products were stored correctly at appropriate temperatures according to health department standards.
  • Monitored food quality control and safety standards to ensure compliance with health regulations.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.

Manager of Operations

RnJ's Music Pavilion
San Antonio, Texas
05.2018 - 12.2022
  • Developed and implemented operational policies and procedures to ensure efficient business operations.
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.

Assistant Manager

BTB Entertainment
San Antonio, Texas
06.2000 - 10.2006
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Managed customer service inquiries and complaints in a timely manner.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assigned work and monitored performance of project personnel.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Education

High School Diploma -

SouthSide High School
San Antonio, TX
05-1994

Skills

  • Cooking techniques
  • Food Storage
  • Kitchen Safety
  • Food Safety Regulations
  • Waste Reduction
  • Team Supervision
  • Portion Control
  • Food presentation
  • Food Preparation

References

References available upon request.

Timeline

Cook Supervisor

PureTexan BBQ Co
11.2019 - Current

Manager of Operations

RnJ's Music Pavilion
05.2018 - 12.2022

Assistant Manager

BTB Entertainment
06.2000 - 10.2006

High School Diploma -

SouthSide High School
Luis Ramirez