Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Luis Ramirez

Ontario

Summary

Successful track record of building and leading top-performing sales teams, coordinating critical initiatives, and introducing process improvement plans to maximize results. Experience includes, Team Leadership/Management, Business Development, Inside Sales and Account Management, International/Domestic Sales, Retail Sales, and help desk support functions. Expert in spearheading large-scale, multi-facetted projects and programs.

Global account management professional with strong history of optimizing international relationships and strategic planning. Known for team collaboration and delivering results in dynamic environments. Expertise in client retention, cross-functional team leadership, and problem-solving.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Senior Global Account Management Director

UNIS Transportation
11.2020 - 01.2025
  • Spearheaded the National Account Management Team from concept phase to rollout and implementation
  • Initiative with goal to expand and develop AM team
  • Developed and created companies Account Management division by identifying growth generating KPIs and EVIs to achieve maximum account performance and retention
  • Increased company retention from 70% to 97% after first year
  • Increased GP across 95 percent of companies book of business within first 18 months
  • Standardized best practices by understanding customers’ needs and customizing growth proven techniques to capture new business
  • Successfully established companies Amazon platform/partnership to identify additional growth potential
  • Guided organizational change initiatives related to global account management processes that resulted in streamlined operations along with cost savings benefits realization.
  • Created a high-performance global account management team through strategic recruitment, training, and development initiatives that fostered talent retention while building a competitive advantage via outstanding service delivery capabilities.
  • Established strong relationships with C-level executives, fostering trust and collaboration between clients and the company.

Director Business Development

EZ Automated Systems
01.2020 - 10.2020
  • Directed and managed existing salesforce focused on account growth and capturing new business impacting the bottom line within the first 90 days
  • Reorganized company sales objectives from the development and implementation of new CRM, to new training processes and procedures never established within the company
  • Reengaged with previous lost business to reestablish contracts and increase sales
  • Partnered with top manufactures to establish services agreements and successfully maintain new business opportunities
  • Hired new sales team, focused on new company agenda and sales growth
  • Directed Marketing team to establish brand recognition and brand exposure never established with the company
  • Surpassed company sales goal within the first 120 days
  • Standardized AMs transactional and long term business quoting process to create an efficient and business capturing system
  • Traveled nationwide to meet with key decision makers and influencers with the goal to establish key relationship resulting in increased business and new opportunities
  • Managed contract negotiations with vendors and suppliers, securing favorable terms for the company's benefit.
  • Conducted market research to identify new opportunities for business expansion and diversification.
  • Led proposal development efforts, crafting compelling pitches that successfully secured new contracts and projects.

Director of Sales Operations

Approved Freight Forwarders
07.2015 - 01.2020
  • Managed company sales force focused on collaboration, new sales growth, account retention, and service implementation
  • Developed and led Management Training curriculum, focused on developing middle management leadership for inspiring and qualified associates seeking career advancement
  • Reorganized, hired, coached, and trained successful Outside/National Sales teams focused on increasing year over year sales, increasing GP, and capturing new opportunities successfully resulting in increased revenue, surpassing company sales forecast, goals, and expectations
  • Hired and trained new Inside Sales division focused on capturing transactional sales opportunities resulting in an immediate impact to the bottom line within the first 90 days and successfully sustaining growth year over year
  • Spearheaded International Sales initiative and established sales processes and procedures focused on establishing brand recognition and a strong presence in the industry
  • Developed KPI and EVI (effective value index) criteria for all reports focused on job development, individual development, and team performance resulting in increasing retention, new sales, and maintaining individual and team sale funnels
  • Attended trade shows and collaborated with high level decision makers aimed in new account acquisitions and maintaining long lasting business relationships
  • Reduced operational costs by identifying inefficiencies and implementing cost-saving measures.
  • Evaluated existing CRM systems and implemented improvements, enhancing user experience and data accuracy.
  • Collaborated with finance department to develop pricing strategies that maximized profitability without sacrificing customer satisfaction.
  • Established strong relationships with key accounts, securing long-term contracts and generating repeat business.

District Sales Manager

Ford Motor Company
01.2006 - 01.2015
  • Negotiated prices, terms of sale and sales/service agreements with large to small sized companies as well as multiple local and state wide municipalities
  • Successfully managed sales team resulting in a 40% sales increase in the first year
  • Coached and developed sales team on strategies to drive and increase sales in underperforming sectors, (i.e
  • Routine maintenance components and Fuel/Diesel components)
  • Responsible for auditing all warranty and customer contracts spanning drivetrain thru routine maintenance
  • Coached and mentored sales staff on sales processes and resolved inefficiencies resulting in a 350% increase in daily customer engagement and service calls
  • Led sales team to a 20% customer retention increase within the first 6 months
  • Negotiated terms and promo programs with all vendors and key suppliers
  • Collaborated closely with other district managers to share best practices, learnings, and drive overall success of the organization.
  • Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
  • Increased sales revenue by developing and implementing effective sales strategies for the district.
  • Exceeded annual sales targets through strategic planning, territory optimization, and customer relationship building.

Business Development Associate

Staples Business Advantage
01.2002 - 01.2006

Account Manager

AirGas Safety
01.2000 - 01.2002

Education

High School -

Lincoln High School

Additional College courses -

Rio Hondo

Business Administration -

UCLA

Skills

  • Leadership Development

  • Strategic Development

  • Effective Organizational Skills

  • Effective Negotiation Techniques

  • Strategic Decision Making

  • P&L management

  • Profit (margin) growth

  • Active listening skills

  • Sales force leadership

  • Coaching and training

  • Staff development

  • Key Account Management

  • Revenue growth

  • Contract negotiations

  • Lead generation

  • New business acquisition

  • Upselling strategies

  • Brand awareness

  • Key account management

  • Financial acumen

  • Global business development

  • Client onboarding

  • Cross-functional team leadership

  • Training and mentoring

  • Creative solutions

  • Pipeline management

  • Data-driven decision making

  • Competitor analysis

  • Problem-solving abilities

  • Excellent communication

  • Team collaboration

  • Team leadership

  • Effective communication

  • Adaptability and flexibility

  • Verbal and written communication

  • Decision-making

  • Relationship building

  • Goal setting and achievement

  • Staff training and development

  • Rapport and relationship building

  • Product knowledge

  • Client relationship management

  • Customer relationship management

  • Sales processes

  • Analytical thinking

  • Operations management

  • Analytical problem solver

  • Continuous improvement

Accomplishments

  • Presidents Club-Staples Business Advantage
  • Ford Motor Company Master Certified-Sales and Management Operations
  • Gold Star Leadership Award-Approved Freight Forwarder
  • Top Sales Team Award (Western Region)-Approved Freight Forwarders

Certification

  • Strategic Account Management Certification (SAMA) - Strategic Account Management Association.
  • Ford Motor Company Sales Master Certification
  • Ford Motor Company Leadership Masters Certification
  • First Aid Certification
  • Certified Supply Chain Professional (CSCP)
  • Automotive Service Excellence Certification (ASE)

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Senior Global Account Management Director

UNIS Transportation
11.2020 - 01.2025

Director Business Development

EZ Automated Systems
01.2020 - 10.2020

Director of Sales Operations

Approved Freight Forwarders
07.2015 - 01.2020

District Sales Manager

Ford Motor Company
01.2006 - 01.2015

Business Development Associate

Staples Business Advantage
01.2002 - 01.2006

Account Manager

AirGas Safety
01.2000 - 01.2002

Additional College courses -

Rio Hondo

Business Administration -

UCLA

High School -

Lincoln High School

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Luis Ramirez