Luis Ramirez

General Manager

El Tequila Mexican Grill & Bar

Piqua

01.2023 - Current

Oversaw all daily operations of a full-service restaurant, ensuring efficiency, profitability, and exceptional customer service.
Managed financial aspects, including bi-weekly payroll processing, accurate cash handling procedures, and reconciliation of daily sales.
Conducted a weekly, thorough inventory of food and liquor supplies, implementing effective tracking systems to minimize waste and optimize stock levels.
Responsible for all procurement activities, including researching suppliers, negotiating prices, and placing timely orders to meet operational needs.
Spearheaded the full cycle of employee recruitment, including job posting, application review, interviewing, and onboarding processes.
Developed and executed social media strategies across various platforms, creating engaging content to enhance brand awareness and customer engagement.
Cultivated strong relationships with customers, proactively addressing inquiries and concerns to ensure a positive dining experience.
Implemented and enforced company policies and procedures, ensuring compliance with health, safety, and labor regulations.
Consistently monitored and evaluated operational performance, identifying areas for improvement, and implementing effective solutions.
Collaborated effectively with kitchen and service staff to ensure seamless service delivery and high-quality food and beverage offerings.
Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
Delivered exceptional client experiences through hands-on leadership.
Administered employee discipline through verbal and written warnings.
Implemented campaigns and promotions to help with developing goods and services.
Prepared staff work schedules and assigned team members to specific duties.