Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luis Ramirez

Luis Ramirez

Miami,FL

Summary

Dynamic bilingual professional with a proven track record in customer service and retail sales, honing skills at T-Mobile and AutoZone. Skilled in POS system operation and inventory control, I consistently exceed sales targets through expert product recommendations and exceptional customer assistance. Committed to driving business growth and fostering strong client relationships.

Knowledgeable [Desired Position]. Demonstrated ability to install, maintain, and repair HVAC systems with focus on quality and efficiency. Proven track record of diagnosing and resolving technical issues to enhance system performance. Applied critical thinking and problem-solving skills to ensure optimal operation and customer satisfaction.

Experienced with HVAC systems installation, maintenance, and repair. Uses diagnostic tools and problem-solving skills to enhance system performance and customer satisfaction. Knowledge of industry standards and best practices ensures reliable and efficient service delivery.

Professional focused on HVAC systems with experience in installation, maintenance, and repair. Strong technical skills in diagnostics, troubleshooting, and system optimization. Team player who adapts to changing environments and prioritizes achieving results. Reliable and driven to ensure efficient and high-quality outcomes in all tasks.

HVAC professional with solid track record in system installation, maintenance, and repair. Known for reliability and adaptability, contributing to team success and delivering high-quality results. Skilled in troubleshooting and optimizing HVAC systems to meet client needs. Committed to maintaining high standards and achieving project goals.

Overview

13
13
years of professional experience

Work History

HVAC Technician Helper

Air Cooling INC
03.2023 - Current
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
  • Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
  • Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
  • Repaired and replaced motors, bearings and belts.
  • Worked overtime, holidays and weekends to accommodate company needs.
  • Maintained boilers, hot water systems, gas heating equipment and food service equipment.
  • Conducted detailed diagnostics to identify and fix complex HVAC system faults, improving operational reliability.

Retail Sales Associate

T-Mobile
10.2016 - 03.2023
  • Exceed monthly goals and numbers in different categories
  • Described merchandise and explained use, operation care
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts
  • Organized displays to attract customers and promote sales
  • Placed special orders or called other stores to find desired items
  • Answered store and merchandise questions and led customers to wanted items.

Customer Service

AutoZone
09.2014 - 10.2016
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts
  • Maintained detailed records of customer interactions, transactions and comments for future references
  • Developed strong customer relationships to encourage repeat business
  • Installed batteries, light bulbs, and numerous other vehicle parts.

Sales Associate

Radio Shack
02.2014 - 06.2014
  • Developed promotional strategies to increase sales volume
  • Greeted customers to determine wants or needs
  • Attended weekly team meetings to review performance goals and objectives
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Auto Contract Management

Global Rental Cars and Family Auto Rental
04.2012 - 09.2013
  • Tracked key performances indicators associated with contracted services or products
  • Provided guidance and advice on various aspects of contract management throughout the organization
  • Created reports regarding status of open contracts, expiration dates, value analysis results.

Education

Associate in Arts (A.A.) - Emergency Medical Services

Broward Community College
08.2014

Skills

  • Bilingual: English & Spanish
  • Product Recommendation
  • Cash Handling
  • Ordering and Stocking
  • Customer Service
  • Payment Processing
  • Customer Assistance
  • Inventory Control
  • Expense Tracking
  • POS System Operation
  • Technical troubleshooting
  • Leak checks
  • System troubleshooting
  • Package and split systems
  • HVAC and refrigeration systems
  • Heating systems
  • HVAC controls
  • Air conditioning
  • Cooling systems maintenance
  • Equipment installation
  • Soldering
  • Valid [state] driver's license
  • EPA regulations
  • Gas furnaces
  • Problem-solving
  • Teamwork and collaboration
  • Friendly, positive attitude

Languages

Spanish
Full Professional
English
Full Professional

Timeline

HVAC Technician Helper

Air Cooling INC
03.2023 - Current

Retail Sales Associate

T-Mobile
10.2016 - 03.2023

Customer Service

AutoZone
09.2014 - 10.2016

Sales Associate

Radio Shack
02.2014 - 06.2014

Auto Contract Management

Global Rental Cars and Family Auto Rental
04.2012 - 09.2013

Associate in Arts (A.A.) - Emergency Medical Services

Broward Community College
Luis Ramirez