Tasha Johnson
Las Vegas,USA
Summary
Dynamic and results-driven professional with extensive experience at KJ's & Gab's Transport LLC, excelling in call handling and effective communication. Proven ability to enhance customer satisfaction through adaptability and conflict resolution. Skilled in data entry and HIPAA compliance, consistently achieving performance goals in high-pressure environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Insurance Tracker
Rocket Mortgage FieldHouse
Las Vegas, NV
08.2024 - Current
- Answered phone calls from new and existing customers to provide assistance.
- Verified insurance policies to ensure compliance with FEMA coverage standards.
- Checked payments and confirmed coverage for properties based on geographical factors.
- Tracked checks, escrows, and reimbursements from mortgage company insurance policies.
Call Center Representative
KJ's & Gab's Transport LLC.
Midland, TX
03.2019 - 08.2024
- Company Overview: Skilled Call Center Representative with a track record of exceeding performance goals at KJ's & Gab's Transport LLC. Demonstrates adaptability and effective communication, excelling in high-pressure environments. Achieved significant improvements in customer satisfaction by mastering multitasking and call handling.
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
- Proficiently handled high call volumes while maintaining quality service standards.
- Met performance goals and call center metrics in fast-paced performance setting.
- Utilized effective communication skills to provide customers with solutions to their inquiries.
- Compiled detailed reports regarding call volume trends, response times, customer feedback, and other metrics as requested by management team.
- Adhered to departmental guidelines for quality assurance standards when taking calls from customers.
- Analyzed call logs regularly in order to identify areas where operational improvements could be made.
- Skilled Call Center Representative with a track record of exceeding performance goals at KJ's & Gab's Transport LLC. Demonstrates adaptability and effective communication, excelling in high-pressure environments. Achieved significant improvements in customer satisfaction by mastering multitasking and call handling.
Medical Call Center Representative
Center for Sight
Las Vegas, NV
09.2013 - 06.2017
- Followed HIPAA guidelines when handling confidential patient information.
- Utilized various software systems such as EMRs, CRMs, and databases effectively.
- Performed outbound calls to remind patients about upcoming appointments.
- Educated patients on proper use of medications, treatments, and follow-up care instructions.
- Entered patient data into electronic health records accurately and efficiently.
- Developed relationships with key stakeholders both internally and externally.
Phlebotomist
Children's Heart Center
Las Vegas, NV
05.2011 - 09.2013
- Successfully drew blood from patients of all ages and skill levels in a timely manner.
- Performed venipuncture procedures with accuracy and precision.
- Prepared labels, forms, reports, and other paperwork related to specimen collection processes accurately and efficiently.
- Calmly handled difficult or challenging situations that arose while performing phlebotomy duties.
- Maintained excellent communication skills to provide comfort for patients during the collection process.
- Demonstrated knowledge of safety protocols, including proper handling of contaminated needles and biohazardous materials.
Medical Records Clerk
Vater Spine
Las Vegas, NV
- Retrieved requested medical records in a timely manner while maintaining confidentiality of protected health information.
- Maintained up-to-date knowledge of HIPAA regulations related to the protection of PHI.
- Scanned documents into electronic health record system utilizing scanning software.
- Organized release of medical information to authorized personnel.
- Answered records-related questions to provide good customer service to patients.
- Scanned paper medical records for electronic filing.
Education
License - Nail Technician
Academy of hair design
Las Vegas, NV08.2018
Skills
- Call Handling
- Effective Communication
- Multitasking
- Adaptability
- Telephone Etiquette
- Active Listening
- Data entry
- Customer service
- Call center metrics
- HIPAA compliance
- Conflict resolution
- Communication strategies
Certification
Nail Technician
References
References available upon request
Timeline
Insurance Tracker
Rocket Mortgage FieldHouse
08.2024 - Current
Call Center Representative
KJ's & Gab's Transport LLC.
03.2019 - 08.2024
Medical Call Center Representative
Center for Sight
09.2013 - 06.2017
Phlebotomist
Children's Heart Center
05.2011 - 09.2013
Medical Records Clerk
Vater Spine
License - Nail Technician
Academy of hair design
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