Overview
Work History
Education
Skills
Languages
Timeline
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LUIS RANGEL

Miramar,FL

Overview

9
9
years of professional experience

Work History

Restaurant Host/Server

El Sarten Cuban Buffet
09.2024 - 06.2025
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
  • Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.

Self-Employed Web

FumiSolutions
11.2022 - 07.2024
  • Management of day-to-day business operations
  • Market research to determine excellent service and capitalize on emerging opportunities
  • Social media marketing to drive strategic growth and support revenue objectives
  • Promotion of business/service through social media to generate potential clients and maximize company identity
  • Optimized scheduling to maximize technician productivity while minimizing travel time between appointments.
  • Managed inventory of pesticides and equipment, ensuring proper usage and cost-effective purchasing decisions.
  • Directed a team of pest control technicians, providing training and supervision for optimal performance.

Front Desk Night Auditor Supervisor

GrandHotel Guayaquil
05.2023 - 12.2023
  • Handled night audit paperwork, closing accounts, verification of daily room occupancy and hotel revenue reviews.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process..
  • Resolved customer issues quickly while maintaining a high level of professionalism.
  • Logged wake-up call requests and set up automatic rings in system.
  • Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.

Front Desk Agent / Shift Supervisor

SmartHotels S.A
09.2017 - 11.2022
  • Resolved customer complaints promptly and courteously.
  • Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.
  • Monitored front desk staff to ensure they met customer service standards.
  • Trained new hires on procedures, policies, and customer service expectations.

Marketing Manager

FumiQuimica
01.2016 - 06.2018
  • Management of day-to-day business operations.
  • Market research to determine excellent service and capitalize on emerging opportunities.
  • Social media marketing to drive strategic growth and support revenue objectives.
  • Promotion of business/service through social media to generate potential clients and maximize company identity.

Education

High School Diploma -

Montessori
Guayaquil, ECU

Skills

  • Customer Service Orientation
  • Integrity & Honesty
  • Analytical & Problem-solving skills
  • Leadership
  • Patience under pressure
  • Adaptability & Collaboration
  • Strong Organizational skills
  • Multitasking
  • Active learning
  • Attention to detail
  • Bilingual (English & Spanish)

Languages

Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary

Timeline

Restaurant Host/Server

El Sarten Cuban Buffet
09.2024 - 06.2025

Front Desk Night Auditor Supervisor

GrandHotel Guayaquil
05.2023 - 12.2023

Self-Employed Web

FumiSolutions
11.2022 - 07.2024

Front Desk Agent / Shift Supervisor

SmartHotels S.A
09.2017 - 11.2022

Marketing Manager

FumiQuimica
01.2016 - 06.2018

High School Diploma -

Montessori

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LUIS RANGEL