LUIS RANGEL
Miramar,FL
Overview
9
9
years of professional experience
Work History
Restaurant Host/Server
El Sarten Cuban Buffet
Southwest Ranches, FL
09.2024 - 06.2025
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Self-Employed Web
FumiSolutions
Guayaquil, Ecuador
11.2022 - 07.2024
- Management of day-to-day business operations
- Market research to determine excellent service and capitalize on emerging opportunities
- Social media marketing to drive strategic growth and support revenue objectives
- Promotion of business/service through social media to generate potential clients and maximize company identity
- Optimized scheduling to maximize technician productivity while minimizing travel time between appointments.
- Managed inventory of pesticides and equipment, ensuring proper usage and cost-effective purchasing decisions.
- Directed a team of pest control technicians, providing training and supervision for optimal performance.
Front Desk Night Auditor Supervisor
GrandHotel Guayaquil
Guayaquil, Ecuador
05.2023 - 12.2023
- Handled night audit paperwork, closing accounts, verification of daily room occupancy and hotel revenue reviews.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process..
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Logged wake-up call requests and set up automatic rings in system.
- Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
Front Desk Agent / Shift Supervisor
SmartHotels S.A
Guayaquil, Ecuador
09.2017 - 11.2022
- Resolved customer complaints promptly and courteously.
- Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.
- Monitored front desk staff to ensure they met customer service standards.
- Trained new hires on procedures, policies, and customer service expectations.
Marketing Manager
FumiQuimica
Guayaquil, Ecuador
01.2016 - 06.2018
- Management of day-to-day business operations.
- Market research to determine excellent service and capitalize on emerging opportunities.
- Social media marketing to drive strategic growth and support revenue objectives.
- Promotion of business/service through social media to generate potential clients and maximize company identity.
Education
High School Diploma -
Montessori
Guayaquil, ECUSkills
- Customer Service Orientation
- Integrity & Honesty
- Analytical & Problem-solving skills
- Leadership
- Patience under pressure
- Adaptability & Collaboration
- Strong Organizational skills
- Multitasking
- Active learning
- Attention to detail
- Bilingual (English & Spanish)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Elementary
Timeline
Restaurant Host/Server
El Sarten Cuban Buffet
09.2024 - 06.2025
Front Desk Night Auditor Supervisor
GrandHotel Guayaquil
05.2023 - 12.2023
Self-Employed Web
FumiSolutions
11.2022 - 07.2024
Front Desk Agent / Shift Supervisor
SmartHotels S.A
09.2017 - 11.2022
Marketing Manager
FumiQuimica
01.2016 - 06.2018
High School Diploma -
Montessori