Summary
Overview
Work History
Education
Skills
Projects
Timeline
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Luis Reyes

Luis Reyes

Hayward,CA

Summary

Innovative and detail-oriented professional with hands-on experience in product management, digital marketing, and data-driven decision-making. Skilled in conducting market research, analyzing competitive landscapes, and identifying customer needs to inform product development strategies. Experienced in collaborating with cross-functional teams to create product roadmaps, define technical and business requirements, and drive successful launches. Adept at leveraging advanced analytical tools and performance metrics to evaluate and optimize product performance. Passionate about Verint’s mission to elevate customer engagement and workforce productivity through CX automation. Ready make an immediate impact to bring a proactive approach, creativity, and a commitment to delivering impactful solutions that align with Verint’s vision of transforming customer experiences.

Overview

2
2
years of professional experience

Work History

Bar Operations Manager

Finney's Crafthouse & Kitchen
Santa Barbara, CA
09.2022 - Current
  • Directed daily operations for a high-volume bar and restaurant($20,000-$30,000 daily sales), overseeing at least $30,000 in weekly inventory, managing staffing, and scheduling to ensure smooth service delivery.
  • Supervised and trained a team of 15+ staff members, including bartenders, servers, and hosts, fostering a culture of accountability and collaboration.
  • Developed leadership pipelines by mentoring junior staff, resulting in a 20% improvement in employee retention.
  • Managed budgets, tracked revenue streams, and analyzed profit margins, achieving consistent year-over-year growth in sales.
  • Monitored expenses and executed beverage & consumable cost-saving measures to reach a 18% profit margin goal.
  • Collaborated with distributors to negotiate contracts, manage procurement schedules, and secure favorable terms for inventory, enhancing operational efficiency and cost control.

Project Manager

Zaid Technology
, CA
03.2023 - 09.2024
  • Maintained project budgets of $50,000, ensuring financial accuracy and adherence to constraints.
  • Acted as the primary point of contact for all stakeholders and over 20 clients, facilitating clear communication and project updates.
  • Collected and managed pay invoices through Bonsai, processing about 4-6 invoices per month and ensuring 100% on-time payments.
  • Maintained and monitored project budgets of up to $50,000 for 5 simultaneous projects, ensuring financial accuracy and adherence to constraints.
  • Managed the project development of over 5 projects during my time.
  • Effectively assigned 20-30 individual tasks across a team of 5 developers, 1 senior developer, and 1 quality assurance tester for each project.

Education

Bachelor of Arts - Economics

University of California, Santa Barbara
Santa Barbara, CA

Skills

  • Software Product Management
  • Project Management
  • Data Analytics
  • JIRA
  • Asana
  • Microsoft Excel
  • Relationship Management
  • Product Design
  • Quality Assurance
  • Market Analysis
  • B2B Sales
  • A/B Testing

Projects

RateThatDrink by R&B Web Technology (https://www.rnbwebtech.com/ratethatdrink)

(RateThatDrink is a start-up social-interactive app where users rate & review drinks, small-growing businesses advertise drink menu items, & give guests access to exclusive promotions) Launched September 2024

  • Founded and spearheaded the iOS app, leading a cross-functional team, overseeing the front and back-end development team, marketing, and analysts team, ensuring timely delivery of project scope.
  • Formulated the 12-month product roadmap, defined requirements, and designed prototypes for pre-release testing.
  • Analyzed data and user feedback through CSAT & NPS survey feedback into continuous app enhancement.
  • Conducted analysis of potential business partners to feature on the app, aiming to enhance their beer and liquor profit margins and increase guest foot traffic.
  • Managed budget sheets in Excel to track development and marketing expenditures, record sales, and create monthly financial projections, ensuring accurate and up-to-date financial data.
  • I assign 5-10 tasks per month , using JIRA, to marketing and development team, ensuring that each assignment is aligned with our strategic goals and project requirements.
  • Oversaw project finances for RateThatDrink, tracked expenditures, ensured adherence to budget constraints, and managed a budget of $20,000.

Timeline

Project Manager

Zaid Technology
03.2023 - 09.2024

Bar Operations Manager

Finney's Crafthouse & Kitchen
09.2022 - Current

Bachelor of Arts - Economics

University of California, Santa Barbara

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Luis Reyes