Summary
Overview
Work History
Education
Skills
Accomplishments
References
Languages
Timeline
Generic

Luis R Frias-Esparza

Las Vegas,NV

Summary

To be employed with a company where expansion is possible and based on my hard work.

Qualified RSM with history of managing retail environments effectively. Proven ability to enhance customer satisfaction and maintain efficient store operations. Demonstrated leadership and team-building skills, ensuring smooth day-to-day functions.

Retail management professional prepared to drive store success through effective leadership. Recognized for fostering collaborative team environments and achieving operational goals. Known for reliability and adaptability, ensuring seamless alignment with business needs. Expertise in inventory management and customer service excellence.

Overview

18
18
years of professional experience

Work History

Retail Store Manager

Prime Communications AT&T
03.2023 - Current
  • 03/2023-10/2023-RSC
  • 10/2023-02/2024-ASM
  • 02/2024-Present - RSM
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Submitted orders for new inventory.
  • Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Optimized store displays and appearance via strategic merchandising.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.

Poker Room Supervisor

Station Casinos
04.2012 - 03.2021
  • Maintain all cash games are being run according to our policies and gaming regulations
  • Correct dealer errors
  • Help with scheduling
  • Greet all guest and help get them into games
  • Assisted in developing departmental policies and procedures, establishing a consistent framework for all team members to follow.
  • Reduced guest complaints, implementing proactive problem-solving strategies to address potential issues.
  • Developed strong relationships with guests, earning repeat business by providing personalized attention to their needs and preferences.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured a safe working environment by enforcing strict compliance with safety policies and procedures.

Store Manager

Express AT&T
12.2006 - 06.2008
  • Train new employees on selling tips
  • Keep store organized with making schedules
  • Ensure the store was always keeping up with the monthly quota
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Assisted in recruiting, hiring and training of team members.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and guided team members to maintain high productivity and performance metrics.

Education

Standard Diploma -

Valley High Shool
Las Vegas, NV
06.2005

Skills

  • Exceptional Customer Service
  • Strong multi-tasking
  • OPUS, CCKM, and Salesforce System Operation
  • Highly motivated
  • Friendly and outgoing
  • Coaching and Mentoring
  • Store maintenance
  • Sales Growth
  • Dependable and reliable
  • Store operations
  • Staff Training and Development
  • Sales strategy development
  • Staff Scheduling to fit store needs using ADP

Accomplishments

  • Promoted to RSM From RSC in only 10 Months with company
  • 10+ years in management experience in different fields of work

References

  • Jamal Thomas, Westgate, Lead Bartender, 702-927-1632, Jamalt28@yahoo.com
  • Tony Yanis, 702-427-7308, Coca-Cola, Merchandiser/ Sales, Tonyray681@yahoo.com
  • Kareem Reavenell, 843-833-1920, Lockheed Martin, Electric Technician IV, Kareemreavenell@yahoo.com

Languages

Spanish
Full Professional

Timeline

Retail Store Manager

Prime Communications AT&T
03.2023 - Current

Poker Room Supervisor

Station Casinos
04.2012 - 03.2021

Store Manager

Express AT&T
12.2006 - 06.2008

Standard Diploma -

Valley High Shool

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Luis R Frias-Esparza