Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luis Ricardo Dasilva

Fargo

Summary

Results-driven management professional with proven track record of leading successful programs. Known for fostering collaboration and achieving impactful outcomes. Reliable and adaptable, skilled in strategic planning and team leadership. Detail-oriented and dependable professional with a strong focus on accuracy, organization, and collaboration. Quick to learn new systems and always willing to go the extra mile to ensure tasks are completed efficiently and correctly.

Overview

12
12
years of professional experience

Work History

Recreational Program Director

Tri-City United Soccer Club
08.2022 - 09.2025
  • As the Recreational Program Director oversees the planning, coordination, and execution of all recreational programs.
  • Each recreational season requires a lot of planning to ensure each game day and location runs smooth for all players and families.
  • Coordinating staff during game day.
  • Since taking over the program, I have implemented many changes to all our recreational programs and introduced new program options.
  • Provided ongoing direction and leadership for program operations.
  • Collaborated closely with executive leadership to develop strategic plans for long-term growth.
  • Monitored program performance to identify areas for improvement.

Service Dispatcher

702 Communications
02.2022 - 08.2022
  • Supported inventory management efforts by tracking parts usage among field technicians in order to optimize stock levels.
  • Facilitated smooth transitions between shifts by maintaining detailed logs of ongoing service requests and pending tasks.
  • Maintained accurate records of service calls, technician assignments, and completed jobs for optimal organization.
  • Reduced response times with effective scheduling and route optimization strategies.

Customer Service Production Assistant

GDIT
09.2013 - 02.2022
  • As the Customer Service Production Assistant, I was responsible for overseeing the daily operations of the customer service team, ensuring prompt, courteous, and effective responses to customer inquiries and issues.
  • Responsible for entering data into reports about staff performance each day.
  • Responsible for completing reports related to call center activities.
  • Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
  • Completed wide range of tasks to support operations.

Education

Associate’s degree -

Brookline College
01.2012

Skills

  • Microsoft Office
  • Relationship building
  • Effective leader
  • Program leadership
  • Staff development
  • Organizational leadership
  • Task delegation
  • Strategic planning
  • Personnel supervision
  • Policy implementation
  • Customer service experience

Languages

Portuguese
Native or Bilingual

Timeline

Recreational Program Director

Tri-City United Soccer Club
08.2022 - 09.2025

Service Dispatcher

702 Communications
02.2022 - 08.2022

Customer Service Production Assistant

GDIT
09.2013 - 02.2022

Associate’s degree -

Brookline College

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