Luis Rincon
Melissa,Texas
Summary
Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
6
6
years of professional experience
Work History
Operations Manager
Sweet Dumps Dumpster Rentals
04.2021 - Current
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Created reports, presentations and other materials for executive staff.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Scheduled and organized delivery routes.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Analyzed historical data to identify trends in workload volume, adjusting staffing levels accordingly during peak periods or downtimes.
- Monitored and tracked dispatch communication systems.
- Tracked and monitored vehicle performance and maintenance.
- Evaluated current operational processes to help develop, implement and improve practices.
- Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Gathered financial information, prepared documents, and closed books.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Processed debit and credit card and electronic check payments.
- Responded to customer calls and emails to answer questions about products and services.
Team Lead Trainer
Bio Techs
01.2020 - 04.2021
- Analyzed and evaluated training effectiveness and program outcomes.
- Revamped outdated training materials, ensuring content remained relevant and engaging for learners.
- Provided ongoing coaching to team members, fostering a culture of continuous improvement and growth.
- Reduced workplace accidents with regular equipment inspections, maintenance, and timely replacement of faulty tools.
- Mitigated environmental risks through proper containment, storage, and disposal of hazardous materials according to industry standards.
- Optimized hazmat inventory management by implementing a barcode tracking system, leading to more accurate and efficient stockkeeping.
- Enhanced safety protocols by conducting thorough hazard assessments and implementing necessary precautions.
- Removed soil, debris and other materials from spill sites and placed in appropriate containers.
- Cleaned contaminated equipment or areas for reuse using detergents or solvents, sandblasters or steam cleaners.
- Managed disposal of non-hazardous and special waste materials such as human bodily liquids and materials.
- Trained and mentored 12 new personnel hired to fulfill various roles.
Personal Fitness Trainer
Orange Theory Fitness
03.2018 - 01.2020
- Educated participants on proper nutrition and healthy lifestyle habits.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Counseled participants on nutrition to help reach fitness goals.
- Utilized effective record-keeping system for tracking customer information.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Implemented new and creative exercise routines to keep participants motivated.
- Encouraged participants to stay motivated and reach fitness goals.
- Enforced safety and company policies for customer well-being.
- Led aerobics, yoga, core strength and kickboxing classes.
Education
Associate of Science - Emergency Care Attendance
Brookhaven Community College
Farmers Branch, TX05.2021
Skills
- Relationship Building
- Quality Assurance Controls
- Staff Development
- Staff Scheduling
- Finance and Accounting Oversight
- Sales Strategies
- Delegation
- Payroll Administration and Timekeeping
- Revenue Growth
- Hiring and Onboarding
Timeline
Operations Manager
Sweet Dumps Dumpster Rentals
04.2021 - Current
Team Lead Trainer
Bio Techs
01.2020 - 04.2021
Personal Fitness Trainer
Orange Theory Fitness
03.2018 - 01.2020
Associate of Science - Emergency Care Attendance
Brookhaven Community College
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