Luis Rios Vazquez
Boca Raton,FL
Summary
Dynamic Customer Service Representative with a proven track record at Aroma Market & Catering, excelling in conflict resolution and relationship building. Recognized for enhancing customer satisfaction through effective problem-solving and training initiatives, consistently exceeding performance metrics. Proficient in Microsoft Excel, leveraging data analysis to drive improvements and foster loyalty.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Aroma Market & Catering
02.2018 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed order processing and coordination to ensure timely delivery of catering services.
- Trained new staff on customer service protocols and company policies for enhanced performance.
- Developed strategies to improve customer satisfaction ratings through feedback analysis.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Identified and resolved discrepancies and errors in customer accounts.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
Bachelor of Business Administration And Management - Business Administration And Management
Technological University At Izucar De Matamoros
Puebla, MX.07-2017
High School Diploma -
CBTis 184
Puebla, MX.07-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Scheduling
- Product knowledge
- Paperwork processing
- Documentation
- Administrative support
- Microsoft PowerPoint
- Data collection
- Building rapport
- Order fulfillment
- Account updating
- Account management
- Conflict mediation
- Retail store support
- Stock management
- Key holder experience
- Warehousing functions
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Aroma Market & Catering
02.2018 - Current
Bachelor of Business Administration And Management - Business Administration And Management
Technological University At Izucar De Matamoros
High School Diploma -
CBTis 184