Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luis Rivas

North Richland Hills

Summary

A seasoned food and beverage professional with extensive experience in managing high-volume operations, team leadership, and delivering exceptional guest experiences. Skilled in cost control, vendor management, and staff training, with a strong track record of improving service standards and operational efficiency. Adept at creating innovative menus, optimizing workflows, and driving profitability in both front-of-house and back-of-house environments. Known for a hands-on leadership style and a passion for hospitality excellence.

Overview

14
14
years of professional experience

Work History

District Manager

Walters Wedding Estates
01.2024 - Current
  • Full Ownership of P&L
  • Directly manage a team of 6 Salaried Managers with 60 hourly employees being a mix of Temp workers and in house staff.
  • Mentoring and Training salaried Operations Managers.
  • Labor Forecasting
  • Capital Expense budgeting
  • Managing Sales, Housekeeping, Maintenance and Vendor Services
  • 8 Venues total Revenue 10 Million
  • Creating and Reviewing SOPs per venue
  • Client and Planner Management

District Operations Manager

Wolfgang Puck Catering
05.2021 - 01.2024
  • P&L Management (Pre-Post P&L)
  • Labor and forecasting
  • Ordering
  • Staffing & Scheduling (Temp Workers and In House)
  • Client and Planner Management
  • Hiring, Onboarding and Training
  • Project management (1 month projects to 1 year projects)
  • Organizing Vendors (Drop off, Pick up and Invoicing)
  • Account management (inside sales and customer relations)
  • Creating and Reviewing SOPs per venue

Director of Outlets

Deloitte University
02.2019 - 04.2021
  • Day to day operations of three outlets(Bistro, The Barn, and The Marketplace )
  • Monthly P&L of each department.
  • Scheduling
  • Recruiting and training
  • Labor costsLabor forecasting
  • Multi unit management
  • Training
  • Hiring
  • Act as a liason between the client and the operations staff.

Operations Manager

Texas Live!
12.2017 - 02.2019
  • Manage day to day operations.
  • Planning and executing events and concerts at our venue.
  • Managing sales and cogs for a 12 million dollars yearly business.
  • Inventory
  • Weekly P&L Meetings
  • Staffing, Training, developing and hiring all staff.
  • Scheduling staff according to different events and game days that Arlington offers.(Ranger and Cowboys)
  • Marketing
  • Multi unit management.
  • Enforcing and creating systems to ensure efficiency.

Assistant Food and Beverage Director

Embassy Suites
05.2017 - 12.2017
  • Supervise day to day operation over food and beverage outlets.
  • Handle Purchase orders.
  • Assure accurate receiving for our 4 outlets.
  • Review Banquet event orders to better forecast the inventory needed.
  • Attend weekly meetings going over sales and future in house groups with HR, Sales, AGM of rooms, AGM of Food and beverage and GM.
  • Labor forecasting.
  • Creating and posting schedules.
  • Review P&L Reports

General Manager

Starbucks
12.2015 - 05.2017
  • Review p&l reports.
  • Mentor staff and develop employees into greater roles.
  • Review labor reports, inventory reports, and food growth and waste reports.
  • Search for opportunities to grow my business.
  • Find ways to interact with the community.
  • Write schedules three weeks in advance.
  • Make sure all health codes are being followed and maintained.
  • Make sure all proper paperwork is in order to meet labor laws or health code.
  • Onboard and train new employees.
  • Labor forecastingMy biggest accomplishment thus far is taking over a new store and seeing that it made profit and had the highest customer relations score.
  • This store one a award for 'fastest and friendliest store in our neighborhood' and also had made a 18% to 21% profit increase.

Assistant Manager

Quiktrip
09.2013 - 12.2015
  • Maintain high standards of cleanliness and customer service.
  • Defuse and solve any issues that arise on shift.
  • Some schedule writing when opportunity is given.
  • Delegate tasks and assignments between me and my employees to run a successful shift.
  • Write accurate orders based on previous order and inventory.
  • I was a part of a team that made a store that was negative in profits begin producing profit in six months.
  • I was moved up in position quickly due to my work ethic.

Customer Service Representative/IT (Initial trainer)

Gaylord Texan resort and convention center
05.2011 - 07.2013
  • Keep track and take amenity orders using Microsoft excel, outbox and word.
  • Answer all customer question thoroughly and completely.
  • Take any customer food orders promptly and completely.
  • Answer one of the three lines we are in charge of under three rings.
  • Train and inform trainees on phone etiquette and the daily tasks of each of their positions.
  • Exchanging ideas with management about ways to make the department more efficient and personal with the customers.
  • Came up with the customer service checklist to maintain standards of the work place.

Education

Associate of Applied Science - Business Management

Tarrant County College
Fort Worth, TX
05-2023

High school diploma - Basic

Birdville high school
North Richland Hills, TX
01.2012

Skills

  • Forecasting
  • Restaurant experience
  • Profit & Loss
  • Employee Orientation
  • Restaurant management
  • Process Improvement
  • Strategic Planning
  • Purchasing
  • Guest services
  • Leadership
  • Pricing
  • Budgeting
  • Operations
  • Merchandising
  • Payroll
  • Workday
  • Team Management
  • Event Planning
  • Operations Management
  • Assistant Manager Experience
  • Inventory Control
  • Interviewing
  • Succession planning
  • Training
  • Store management
  • Human Resources
  • Recruiting
  • Hotel experience
  • Bartending
  • Phone Etiquette
  • Labor Cost Analysis
  • Project management
  • Management
  • Social media management
  • Strategic planning
  • Leadership skills
  • Recruiting and hiring

Timeline

District Manager

Walters Wedding Estates
01.2024 - Current

District Operations Manager

Wolfgang Puck Catering
05.2021 - 01.2024

Director of Outlets

Deloitte University
02.2019 - 04.2021

Operations Manager

Texas Live!
12.2017 - 02.2019

Assistant Food and Beverage Director

Embassy Suites
05.2017 - 12.2017

General Manager

Starbucks
12.2015 - 05.2017

Assistant Manager

Quiktrip
09.2013 - 12.2015

Customer Service Representative/IT (Initial trainer)

Gaylord Texan resort and convention center
05.2011 - 07.2013

High school diploma - Basic

Birdville high school

Associate of Applied Science - Business Management

Tarrant County College

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