Luis Rivera

Enticing Meals provides gourmet fine dining and service experiences for multiple repeat groups of between 5 and 25 diners upon request. Additionally, EM holds cooking classes for larger groups on a routine basis at facilities in Ft. Lauderdale and Miami.

• Followed health codes guidelines for safe food handling practices at all times including proper storage techniques for perishable items.
• Provided excellent customer service by anticipating needs of guests, responding quickly to requests, addressing complaints tactfully, and thanking customers for their patronage.
• Checked quality of food products to meet high standards.
• Analyzed customer feedback to identify areas of improvement in service or product quality.

• Monitored reservations to track incoming parties and special events.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Assisted guests with special requests such as arranging transportation services or providing information about local attractions or events.
• Created and managed effective strategies for optimizing guest experiences and promoting loyalty.
• Implemented strategies to improve overall guest experience by utilizing feedback from surveys and reviews.
• Provided guidance to team members regarding best practices for handling customer inquiries or complaints.

• Conducted regular performance reviews for employees to identify areas of improvement.
• Monitored employee attendance records, timekeeping, and payroll information.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Organized training sessions for new hires to familiarize them with the workplace environment.