LUIS RIVERA
Greater Philadelphia,PA
Summary
Experienced and results-driven customer advocate with a proven track record in developing and executing successful business driven strategies.
Overview
11
11
years of professional experience
Work History
Lead Coordinator
Allegiant Staffing
Wisconsin
03.2025 - Current
- Coordinate daily transportation by escorting employees to and from assigned job sites across multiple shifts.
- Serve as the primary point of contact between employees, company Human Resources, and the management team to ensure clear and timely communication.
- Maintain ongoing communication with employees regarding work schedules, assignments, and company-related matters.
- Conduct biweekly inspections of all employee housing units to ensure compliance, safety, and living standards are met.
- Manage and distribute all employee mail on a weekly basis, ensuring accuracy and confidentiality.
- Address employee concerns and relay relevant information to management to support smooth operations and employee well-being.
- Support workforce organization by ensuring employees arrive and depart from job sites as scheduled.
Operations Manager
Dollar Tree Stores
Greater Philadelphia
03.2025 - 07.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Lead Associate
Aldi USA
01.2023 - 03.2025
- Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
- Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
- Developed comprehensive training materials to onboard new team members quickly and efficiently.
WAREHOUSE
STOUGHTON TRAILERS
01.2021 - 01.2022
FULLFILLMEMT SPECIALIST
CHEWY
01.2020 - 01.2021
- Responsible for merchandising, stocking products, cashiering, and cleaning, all while providing exceptional customer service and collaborating with the team to ensure a positive shopping experience.
- Utilize a Variety of Tools: Operate an array of essential tools crucial to the assembly process, from hand drills to tape measures, ensuring precise and efficient assembly.
- Safety and Quality Focus: Perform various warehouse tasks, including labeling, replenishing, box making, loading/unloading, and moving product, while also fulfilling and organizing orders to ensure efficient and accurate customer delivery.
Small Business Representative
Citizens Bank
Greater Philadelphia
08.2015 - 01.2020
- Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
- Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
- Developed comprehensive training materials to onboard new team members quickly and efficiently.
Education
Homeland Security - International Relations
Duke University
Durham, NCAssociates Degree -
LA SALLE UNIVERSITY
Philadelphia01.2018
High School Diploma -
PHILADELPHIA MILITARY ACADEMY
01.2015
Skills
- Project Management
- Public Relations
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
Languages
Spanish
Full Professional
Personal Information
Affiliations
- Iglesia Refugio Celestial.
Timeline
Lead Coordinator
Allegiant Staffing
03.2025 - Current
Operations Manager
Dollar Tree Stores
03.2025 - 07.2025
Lead Associate
Aldi USA
01.2023 - 03.2025
WAREHOUSE
STOUGHTON TRAILERS
01.2021 - 01.2022
FULLFILLMEMT SPECIALIST
CHEWY
01.2020 - 01.2021
Small Business Representative
Citizens Bank
08.2015 - 01.2020
Homeland Security - International Relations
Duke University
Associates Degree -
LA SALLE UNIVERSITY
High School Diploma -
PHILADELPHIA MILITARY ACADEMY