Summary
Overview
Work History
Education
Skills
Timeline
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Luis Rivero Lorente

San Antonio,TX

Summary

Accomplished Delivery Manager at Driver Pipeline and skilled Optical Lab Technician at Optica Miramar, I excel in route planning and optical measurements, demonstrating a strong ability to enhance operational efficiency and customer satisfaction. With expertise in infrastructure management and a commitment to quality control, I consistently exceed benchmarks, fostering significant improvements in service delivery and product quality.

Overview

6
6
years of professional experience

Work History

Delivery Manager

Driver Pipeline
San Antonio, TX
04.2023 - Current
  • Delivered packages to customer doorsteps.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Navigated efficiently through various routes for timely food deliveries.
  • Enhanced customer satisfaction by delivering orders promptly and accurately.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Operated delivery vehicles safely and efficiently.
  • Developed strong customer base through efficient and reliable service.

Optical Lab Technician

Optica Miramar
Cuba
01.2018 - 04.2021
  • Ensured accurate order fulfillment with meticulous attention to detail throughout the lens creation process, from inputting prescriptions to final inspections.
  • Increased operational efficiency by cross-training in multiple roles, providing flexibility within the team during peak periods or staff absences.
  • Exceeded company benchmarks for product quality and consistency through rigorous adherence to established manufacturing standards.
  • Maintained high customer satisfaction with timely delivery of accurately produced prescription lenses.
  • Improved lens production quality by implementing advanced inspection techniques and maintaining clean work environments.
  • Reduced errors and rework by conducting thorough quality checks at multiple stages of the lens production process.
  • Optimized workflow efficiency by organizing tools and materials for easy accessibility during the lens fabrication process.
  • Identified areas for improvement within laboratory processes, leading to increased accuracy and faster turnaround times for customer orders.
  • Minimized equipment downtime with proactive maintenance checks, troubleshooting issues as they arose to maintain efficient operations.
  • Stayed up-to-date on industry advancements, incorporating new technologies into daily practices to stay ahead of competitors in providing top-quality products.
  • Continually sought opportunities to improve personal skills and knowledge, attending industry training sessions and applying new learning to daily tasks.
  • Evaluated workplace procedures for efficiency, recommending and implementing changes as needed to ensure optimal lab performance.
  • Demonstrated exceptional problem-solving skills when addressing unique customer requests or complex prescriptions, ensuring optimal outcomes for each client''s vision needs.
  • Enhanced team productivity by fostering a collaborative work environment through clear communication and mutual support.
  • Assisted colleagues in achieving their goals through mentorship and guidance while maintaining open lines of communication within the team.
  • Cleaned finished lenses and eyeglasses using cloths and solvents.
  • Used specialized tools to repair and adjust eyeglasses.
  • Examined prescriptions, work orders or broken eyeglasses to determine specifications for lenses, contact lenses or other optical elements.
  • Prepared, sterilized and maintained ophthalmic instruments and equipment.
  • Shaped lenses appropriately for insertion into frames.
  • Provided patient education on proper use and care of lenses.

Education

Bachelor of Arts - Opticianry

Medical College Cuba
04.2022

Skills

  • Infrastructure Management
  • Reporting Tools
  • Route Planning
  • Distribution Coordination
  • Optical Measurements
  • Optical dispensing
  • Lab Safety Procedures
  • Quality control inspection
  • Frame adjustments
  • Optical Equipment Maintenance
  • Instrument Calibration
  • Prescription Interpretation
  • Ocular measurements
  • Work Order Review
  • Equipment Calibration
  • Ophthalmic equipment expertise
  • Supplies inventory
  • Proficiency in excel, work, power point
  • Advanced english

Timeline

Delivery Manager

Driver Pipeline
04.2023 - Current

Optical Lab Technician

Optica Miramar
01.2018 - 04.2021

Bachelor of Arts - Opticianry

Medical College Cuba
Luis Rivero Lorente