Luis Rivero Lorente
San Antonio,TX
Summary
Accomplished Delivery Manager at Driver Pipeline and skilled Optical Lab Technician at Optica Miramar, I excel in route planning and optical measurements, demonstrating a strong ability to enhance operational efficiency and customer satisfaction. With expertise in infrastructure management and a commitment to quality control, I consistently exceed benchmarks, fostering significant improvements in service delivery and product quality.
Overview
6
6
years of professional experience
Work History
Delivery Manager
Driver Pipeline
San Antonio, TX
04.2023 - Current
- Delivered packages to customer doorsteps.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Navigated efficiently through various routes for timely food deliveries.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Operated delivery vehicles safely and efficiently.
- Developed strong customer base through efficient and reliable service.
Optical Lab Technician
Optica Miramar
Cuba
01.2018 - 04.2021
- Ensured accurate order fulfillment with meticulous attention to detail throughout the lens creation process, from inputting prescriptions to final inspections.
- Increased operational efficiency by cross-training in multiple roles, providing flexibility within the team during peak periods or staff absences.
- Exceeded company benchmarks for product quality and consistency through rigorous adherence to established manufacturing standards.
- Maintained high customer satisfaction with timely delivery of accurately produced prescription lenses.
- Improved lens production quality by implementing advanced inspection techniques and maintaining clean work environments.
- Reduced errors and rework by conducting thorough quality checks at multiple stages of the lens production process.
- Optimized workflow efficiency by organizing tools and materials for easy accessibility during the lens fabrication process.
- Identified areas for improvement within laboratory processes, leading to increased accuracy and faster turnaround times for customer orders.
- Minimized equipment downtime with proactive maintenance checks, troubleshooting issues as they arose to maintain efficient operations.
- Stayed up-to-date on industry advancements, incorporating new technologies into daily practices to stay ahead of competitors in providing top-quality products.
- Continually sought opportunities to improve personal skills and knowledge, attending industry training sessions and applying new learning to daily tasks.
- Evaluated workplace procedures for efficiency, recommending and implementing changes as needed to ensure optimal lab performance.
- Demonstrated exceptional problem-solving skills when addressing unique customer requests or complex prescriptions, ensuring optimal outcomes for each client''s vision needs.
- Enhanced team productivity by fostering a collaborative work environment through clear communication and mutual support.
- Assisted colleagues in achieving their goals through mentorship and guidance while maintaining open lines of communication within the team.
- Cleaned finished lenses and eyeglasses using cloths and solvents.
- Used specialized tools to repair and adjust eyeglasses.
- Examined prescriptions, work orders or broken eyeglasses to determine specifications for lenses, contact lenses or other optical elements.
- Prepared, sterilized and maintained ophthalmic instruments and equipment.
- Shaped lenses appropriately for insertion into frames.
- Provided patient education on proper use and care of lenses.
Education
Bachelor of Arts - Opticianry
Medical College Cuba
04.2022
Skills
- Infrastructure Management
- Reporting Tools
- Route Planning
- Distribution Coordination
- Optical Measurements
- Optical dispensing
- Lab Safety Procedures
- Quality control inspection
- Frame adjustments
- Optical Equipment Maintenance
- Instrument Calibration
- Prescription Interpretation
- Ocular measurements
- Work Order Review
- Equipment Calibration
- Ophthalmic equipment expertise
- Supplies inventory
- Proficiency in excel, work, power point
- Advanced english
Timeline
Delivery Manager
Driver Pipeline
04.2023 - Current
Optical Lab Technician
Optica Miramar
01.2018 - 04.2021
Bachelor of Arts - Opticianry
Medical College Cuba