Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luis Robles

Luis Robles

Berwick,PA

Summary

My name is Luis J Robles Garcia

Father of three beautiful children.

Looking for a manager/supervisor position where I can use my prior experiences to contribute to the success of an already stablished business and acquire more knowledge from it that can help me strengthen my currents skills allowing me to be a more successful part with big managerial contribution to support the company’s success at the same time the the company is giving me a better and more flexible financial opportunity…

Overview

18
18
years of professional experience

Work History

Delivery Associate

Leal Logístics
12.2022 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
  • Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
  • Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
  • Proactively identified potential issues affecting delivery success, taking corrective action as needed to maintain performance standards.
  • Collaborated with team members to meet tight deadlines during peak delivery periods.
  • Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
  • Streamlined package handling by organizing parcels for efficient loading and unloading.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Kept customers informed of any delays or issues with their deliveries, offering solutions when possible.
  • Developed strong relationships with regular clients, personalizing interactions to enhance overall experience.
  • Conducted thorough pre-trip inspections on assigned vehicles daily, identifying any repair needs immediately.
  • Enhanced delivery efficiency by optimizing route planning and time management.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Stayed current on company policies and industry best practices, attending training sessions as required for continued growth in the role.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Conducted daily vehicle inspections and reported maintenance issues for immediate remediation.
  • Loaded and unloaded packages onto delivery vehicles for proper storage and handling.

Merchandiser

Abarata Coca Cola
12.2014 - 12.2022
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
  • Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.
  • Established strong vendor relationships to maintain and support business.
  • Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
  • Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
  • Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Collaborated with store management to develop promotional plans and execute timely merchandise resets.
  • Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
  • Optimized inventory turnover by closely monitoring sell-through rates and adjusting replenishment orders accordingly.
  • Facilitated clear communication between store associates and corporate teams regarding merchandising goals, expectations, and feedback on execution quality.
  • Negotiated advantageous vendor relationships for additional marketing support or exclusive product offerings instore.
  • Organized store merchandise racks by size, style, and color.
  • Arranged consistent shelves, bins, and racks at Number locations by following established planograms.
  • Created visual displays to highlight new and featured products.
  • Proposed new ideas and concepts to enhance merchandise displays.
  • Utilized paper, fabric and props to create displays.

Assistant Manager

Grsitedes Supermarket
11.2010 - 12.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Assistant Manager

Morton Williams Supermarket
07.2006 - 10.2010
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.

Education

High School Diploma - Architectural And Building Technology

Bronx International High School
Bronx, NY
06.2006

Skills

  • Loading and unloading
  • Package handling
  • Deadline Adherence
  • Problem-Solving
  • Teamwork and Collaboration
  • Valid Driver's License
  • Time management skills
  • Customer Service
  • Documentation And Reporting
  • Heavy Lifting
  • Attention to Detail
  • Dependable and reliable
  • Order picking and processing
  • Stocking and Inventory
  • Client Relationship Management
  • Language Fluency
  • Problem-solving abilities
  • Multitasking
  • Documentation
  • Excellent Communication
  • Team Collaboration
  • Organizational Skills
  • Effective Communication
  • Active Listening
  • High volume storage management
  • Pos systems operations
  • Team leadership
  • Customer service
  • Shipping and receiving
  • Sales
  • Merchandising
  • Stocking
  • Buyer
  • Problem solver

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Delivery Associate

Leal Logístics
12.2022 - Current

Merchandiser

Abarata Coca Cola
12.2014 - 12.2022

Assistant Manager

Grsitedes Supermarket
11.2010 - 12.2014

Assistant Manager

Morton Williams Supermarket
07.2006 - 10.2010

High School Diploma - Architectural And Building Technology

Bronx International High School

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Luis Robles