Luis Rodriguez
Cleveland,OH
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Towne Park LLC.
01.2019 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Valet Parking Supervisor
Parking Solution Inc.
01.2012 - 01.2016
- Enhanced customer satisfaction by efficiently managing valet operations and addressing concerns promptly.
- Reduced wait times for guests by streamlining vehicle retrieval processes and optimizing staff deployment.
- Improved team performance through regular coaching, feedback sessions, and professional development opportunities.
- Ensured high levels of service quality by conducting thorough employee training and emphasizing the importance of attention to detail.
Education
GED -
South Bronx Job Corp
1771 Andrews Ave S, Bronx , NY 10453Medical Assistant - Health Aide
Mandl School
New York, NYSkills
- Operations Management
- Task Delegation
- Recruiting and Interviewing
- Cost Reduction
- Employee Performance Evaluations
- Team Motivation
- Performance Reviewing
- Staff training and development
Languages
Spanish
Native or Bilingual
References
References available upon request.
Timeline
Assistant Manager
Towne Park LLC.
01.2019 - Current
Valet Parking Supervisor
Parking Solution Inc.
01.2012 - 01.2016
GED -
South Bronx Job Corp
Medical Assistant - Health Aide
Mandl School
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