Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luis Rodriguez

Laredo,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Concrete Laborer

Rodriguez Construction
Laredo, TX
09.2023 - Current
  • Smooth out freshly poured concrete with trowels and other finishing tools.
  • Set up and reinforced forms to accurately pour concrete for walkways and other structures.
  • Installed anchor bolts, steel plates and other fixtures in freshly poured concrete.
  • Set concrete forms to desired pitch and depth and aligned.
  • Finished surfaces by troweling, floating and brushing following project requirements and specifications.

Customer Service Lead

Concentrix
Laredo, TX
01.2018 - 08.2023
  • Directed customer service staff activities, including training, coaching and performance management.
  • Implemented changes based on feedbacks received from customers.
  • Handled customer inquiries and complaints in a professional manner.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Created surveys for customers to collect valuable feedbacks about their experiences with the company's products or services.

Education

Some College (No Degree) - Welding

Laredo Community College
Laredo, TX

Skills

  • Foundation Construction
  • Measurements and Calculations
  • Customer Service Excellence
  • Order Management
  • Client Engagement

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

Timeline

Concrete Laborer

Rodriguez Construction
09.2023 - Current

Customer Service Lead

Concentrix
01.2018 - 08.2023

Some College (No Degree) - Welding

Laredo Community College

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Luis Rodriguez