Luis Rodriguez
Houston,TX
Summary
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 12 years of experience in Healthcare & EMR Application Technology .
Overview
13
13
years of professional experience
Work History
Lead Technology Analyst
McKesson Technology
05.2021 - Current
- Function as lead liaison between all workstreams for new and established market project work
- Managed multiple projects simultaneously, ensuring timely completion within scope and budget constraints.
- Implemented process improvements that resulted in reduced ticket resolution times and increased first-call resolution rates.
- Maintaining 97% or higher ticket resolutions
- Served as subject matter expert in key business applications, providing advanced-level assistance to colleagues and clients alike.
- Improved customer satisfaction by promptly addressing and resolving support issues.
- Streamlined support processes for increased efficiency and faster issue resolution.
- Assessed operant systems for efficiency and functionality, providing written suggestions on enhancements needed to meet operational goals.
- Developed comprehensive project plans with clearly defined goals, timelines, and resource requirements.
- Developed custom reports to address specific business needs and support decision-making processes.
- Improved existing reporting by researching data sources, compiling data and designing output.
- Provided one-on-one mentoring to help individuals reach their full potential within organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
DI Services Coordinator – Clinical Operations
The University of Texas MD Anderson Cancer Center
01.2015 - 05.2022
- Serve as Team Liaison between departments by overseeing 22 faculty templates by making sure all procedures are scheduled within departmental guidelines and Compliance
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Implemented process improvements, ensuring accurate charge capture and coding compliance.
- Streamlined workflows to minimize claim rejections and maximize reimbursement rates from insurance providers.
- Served as liaison between organization's leadership team members and payers during contract negotiations, securing favorable terms for reimbursement rates.
- Assisted in training new staff on proper check-in procedures, resulting in consistent high-quality service.
- Assist and implementing 95% higher Patient Satisfaction Scores.
Unit Administrative Assistant
Seton Medical Center Williamson
04.2011 - 01.2015
- Maintained confidentiality, security, and physical safety of patients' medical records
- Processed requests to retrieve records from other health care entities, to facilitate coordination of care for new or established patients
- Processed requests to release information to external individuals and entities, in accordance with current statutes
- Managed incoming faxes and mail related to patients' medical records – including filing in EPIC and routing electronically to providers for sign off
- Retrieved archived paper charts for providers and other staff as needed Ensuring maintenance of medical records archives
- Documented releases and communications appropriately in electronic health record
- Assigned patient to diagnosis-related groups (DRGs), using appropriate computer software
- Reviewed records for completeness, accuracy, and compliance with regulations
- Recorded patients' medical history, vital statistics, or information such as test results in medical records.
Education
Bachelor of Healthcare Administration -
Westerns Governors University
Salt Lake City, UTHigh School Diploma -
Richarte High School
Georgetown, TX05.2010
Skills
- ServiceNow (SNOW) & Remedyforce
- Incident Management
- ITIL Processes
- Customer Relationship Management
- Agile Projects
- MS Excel
- Project Planning
- ADT / SIU - Interfaces
- Revenue Enhancements
- Power BI Knowledge
- Robotic Process Automation
- Various EMR Systems
Leadership Experience
Ability to manage multiple projects simultaneously and meet deadlines, while maintaining the highest standards of quality.
Timeline
Lead Technology Analyst
McKesson Technology
05.2021 - Current
DI Services Coordinator – Clinical Operations
The University of Texas MD Anderson Cancer Center
01.2015 - 05.2022
Unit Administrative Assistant
Seton Medical Center Williamson
04.2011 - 01.2015
Bachelor of Healthcare Administration -
Westerns Governors University
High School Diploma -
Richarte High School