Hi, I’m
Luis Rodriguez
Buffalo,NY
Summary
Accomplished Installation Technician with a proven track record at Trains Service, excelling in equipment installation and customer service. Demonstrated success in enhancing customer satisfaction, reducing service callbacks, and maintaining rigorous safety standards. Skilled in power tools operation and adept at fostering positive relationships with vendors and clients, ensuring efficient and accurate project completions.
Overview
9
years of professional experience
Work History
Trains Service
Installation Technician
02.2016 - 09.2024
Job overview
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Completed installations within deadlines, adhering to company policies and safety guidelines.
- Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
- Installed and configured new equipment and systems according to company standards.
- Managed inventory levels effectively, reducing wasted resources while ensuring availability of necessary components for each job assignment.
- Provided excellent customer service, addressing questions and concerns during the installation process.
- Followed all company guidelines regarding safety procedures when out in field.
- Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
- Proactively resolved conflicts with clients when needed, ensuring all parties were satisfied with the final installation outcomes.
- Established and maintained effective working relationships with vendors and contractors to support operations.
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Reduced service callbacks by ensuring accurate installations and proper equipment testing.
Education
Adult Learning CenterBuffalo, NY
GED
Skills
Equipment Installation
Languages
Spanish
Native or Bilingual
Timeline
Installation Technician
Trains Service
02.2016 - 09.2024
Adult Learning Center
GED
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