Frank Valencia
New Rochelle,NY
Summary
Professional with strong background in logistics and warehouse operations, equipped to handle fast-paced environments. Known for reliability, adaptability, and collaborative approach to team tasks. Skilled in inventory management, sorting, and quality control, ensuring efficiency and accuracy. Focused on achieving results and consistently meeting organizational goals.
Overview
14
14
years of professional experience
Work History
Interim Acting Driver Trainer
Amazon
09.2024 - Current
- Identified driver training needs to make recommendations to manager.
- Developed tailored training programs for individual drivers, addressing specific areas of improvement.
- Evaluated driver performance through ride-alongs, providing constructive feedback for continuous improvement.
- Facilitated effective communication between drivers, dispatchers, and management, promoting a cohesive team environment.
- Enhanced driver safety by conducting thorough training sessions on defensive driving techniques.
- Maintained regulatory compliance documentation to promote safety and compliance culture.
- Taught drivers how to drive, shift and back up trucks.
Sortation Associate
Amazon.com Services LLC
11.2021 - Current
- 100% Trained in all direct and indirect functions with advanced training and responsibilities in hazardous material handling and problem solve
- Serves as DXY4 primary hazardous material handling offering extended services and has trained no less than (5) Associates to execute responsibilities without aid
- Serves as a Lead Safety Ambassador at DXY4
- Submits 1-3 Dragonfly entries per week and involves stakeholders such as Area Managers and WHSE for completion
- Involved in daily and weekly safety interventions and audits requiring involvement, ownership, and reporting
- Organized and led mini kaizen sessions with safety observations such as fire hydrant and traffic concerns
- Serves as Learning Ambassador, most notably during onboarding and ramp periods of Cycle 0 during Peak
- Responsible for the planning, experience and execution of no less than (75) Day 1 and Week 1 training sessions for Seasonal Associates
- Volunteered and executed duties as 'Away Team' Ambassador to new launch site, DYY8-DS
- Received accolades from visited and home site leadership for dedication to mission for going 'above and beyond' and demonstrated subject matter expertise
- Hand selected by On The Road Leadership as daily Yard Marshall due to dependability and analytic ability such as conducting routine vehicle safety audits
Sales Manager
Macy's
01.2016 - 12.2017
- Exceeded sales goals through coaching and recognition
- Coached associates to consistently deliver effective selling behaviors resulting in high customer engagement
- Maintained high customer readiness standards: Delivered a clean, neat and easy to shop environment
- Monitored and addressed performance issues on a timely basis
- Took first place recognition for delivery of SP2017 Home Book Sale: Goal 66.9K Sales 103.9K 155.2% to Goal
- Lead the drive to a perfect 7.0 scorecard in the most important month of December
- Helped the store reach the 'Linking List' (Magic, Credit, Sales) ten weeks in a row during the 4th Quarter
- Instrumental in achieving a stellar inventory: Goal 3.0% achieved 2.7% brought loss from $1M to $600K
- Awarded Sales Manager of the month in August and November for best performance in sales, loyalty program, Macy’s MAGIC and Customer Service
Store Manager
Deals
03.2014 - 12.2015
- Managed opening, closing, ordering, freight processing, scheduling and day-to-day store activities
- Maximized sales while controlling expenses
- Protected cash and all company assets
- Hired, trained, recruited, evaluated, motivated and counseled personnel
- Maintained merchandising presentation and store signage to maximize sales
- Lead personnel and ensured a positive shopping experience
- Adhered to all policies and procedures, processed reports and documents
- Overall store management, supervision, and policy implementation
- Sales and inventory management
- Employee staffing, training, and development
- Financial management
- Customer service leadership
- Took over the last place store in sales out of eight stores in the district
- Turned the store around in the first three months
- Consistently beat projected and LY sales
- Increased sales by 20%
- Retained current customers and increased customer count
- Culture in the store was deficient
- Held associates accountable
- Changed culture in the store to a professional and friendly environment
- Management was under-performing
- Cross-trained management and increased productivity by 50%
Assistant Store Manager
Wal-Mart
01.2011 - 02.2014
- Drove sales by ensuring effective merchandise presentation including accurate and competitive pricing, proper signing, in-stock and inventory levels, budgeting, forecasting, sales and assessing trends and community needs
- Guided hourly Associates on proper customer service approaches and techniques to ensure customer needs, complaints, and issues were successfully resolved within company guidelines and procedures
- Ensured compliance with company policies and procedures by holding hourly associates accountable
- Supervised and developed Associates by hiring, training, mentoring, assigning duties, evaluating performance, providing recognition, and ensuring diversity awareness
- Managed execution and results
- Held associates accountable for completing work within expectations and time requirements
- Planned, directed and successfully executed Black Friday Events
- Orchestrated all events from planning phase to successful execution
- Achieved excellent results
- Mentored and promoted many hourly associates to supervisory roles
- Tasked with remodel of Super-Center as Senior Sales Floor Manager
- Took direction from project manager and formulated daily plans to execute desired goals by properly delegating with accountability and following up with associates for successful and complete execution of SMART notes
- Completed the remodeling of the Super-Center one week ahead of schedule and saved company time and money
Education
Associate of Applied Science - Business Administration
Westchester Community College
Valhalla, NYSkills
- Microsoft Office (Outlook, Excel, Word), Manager of direct reports, Physical retail, Microsoft Word, Microsoft Outlook, Microsoft Powerpoint, Direct Sales, Manage multilevel team (manager of managers), Restructure a team, Manage a functionally diverse team, Recruiting/Sourcing, Performance Management, Employee Relations, Learning and Development, Forecasting, Pricing, Inventory Planning, Inventory Management, Launched a new building
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Interim Acting Driver Trainer
Amazon
09.2024 - Current
Sortation Associate
Amazon.com Services LLC
11.2021 - Current
Sales Manager
Macy's
01.2016 - 12.2017
Store Manager
Deals
03.2014 - 12.2015
Assistant Store Manager
Wal-Mart
01.2011 - 02.2014
Associate of Applied Science - Business Administration
Westchester Community College
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