Luis Rodriguez
Clifton,NJ
Summary
General Manager with over 4 years of robust experience in retail management, specializing in customer service, sales, and quality assurance. Proven track record in enhancing store operations, improving financial performance, and leading effective teams at CVS Health and Walgreens. Skilled in strategic planning and staff development, committed to fostering a culture of continuous improvement and operational excellence.
Overview
7
7
years of professional experience
Work History
General Sales Manager
Visionworks
11.2022 - Current
- Leveraged analytical skills to optimize business operations
- Applied visionary approach to forecast market trends and adjust business strategies
- Exhibited enthusiasm and dedication in managing a high-performance team
- Utilized persuasive communication to negotiate profitable deals
- Boosted team revenue by implementing strategic sales tactics
- Fostered team spirit to exceed sales targets consistently
Store Manager
CVS Health
09.2020 - 11.2022
- Established high-performance standards as Store Manager at CVS Health
- Influenced store growth with visionary leadership
- Resolved operational issues through analytical problem-solving
- Led a dynamic team, fostering a collaborative environment
- Elevated store revenue by optimizing operational efficiencies
- Enhanced staff morale through regular feedback and recognition programs
- Pioneered customer engagement strategies that significantly lifted store performance
- Cultivated a supportive workplace, reducing staff turnover by fostering team unity
Emerging Store Manager
Walgreens
02.2019 - 09.2020
- Engages customers and patients by greeting them and offering assistance with products and services
- Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience
- Models and shares customer service best practices
- Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage
- Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables
- Primarily responsible for leading and training team members; provides training, mentoring, coaching, and support to enable team members' career development
- Responsible for team member discipline, coaching meetings, and makes recommendations regarding team member performance management, including discipline and termination when appropriate
Shift RX
Walgreens
06.2018 - 02.2019
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Managed inventory and ordered supplies to keep the location well stocked with necessary supplies
- Applied security, safety and loss prevention strategies during shifts
- Completed store opening and closing procedures and balanced tills
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress
Pharmacy Technician
Walgreens
12.2017 - 06.2018
- Responsible for overseeing business operations, delegating tasks to team members and resolving problems that occur on their shift
- Their duties include stocking inventory, balancing the cash register and coordinating employee responsibilities to improve efficiency or customer service
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
Education
High School Diploma - undefined
Clifton High School
Clifton, NJ12.2017
Skills
- Recruiting
- Hiring
- Training
- Purchasing
- Sales
- Marketing
- Data analysis
- Performance forecasting
- Customer service
- Employee mentoring
- Financial analysis
- Action planning
- Team leadership
- Inventory management
- Supply ordering
- Shift management
- Report preparation
- Quality assurance
- Production planning
- Microsoft Word
- Interviewing
- Outside sales
- Sales Management
- Performance Management
Hobbies and Interests
- Reading
- Arts
- Hiking
- Animals
- MMA
Timeline
General Sales Manager
Visionworks
11.2022 - Current
Store Manager
CVS Health
09.2020 - 11.2022
Emerging Store Manager
Walgreens
02.2019 - 09.2020
Shift RX
Walgreens
06.2018 - 02.2019
Pharmacy Technician
Walgreens
12.2017 - 06.2018
High School Diploma - undefined
Clifton High School
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