Luis Rodriguez

Dispensing Optician

Kaiser Permanente

07.2012 - Current

Responsible for patient satisfaction and service, ensure concerns, and solve them effectively and promptly. Interview through eyewear selection and instruction and counseling on eyecare needs.
Interpret reactionist’s prescriptions.
Verify Optical Benefit coverage such as Medicaid, Medicare or other companies as well as verify enrollment date.
Listens, provides technical recommendations and options and recommendations to patients to solving their eyecare needs.
Improvement of workflows by creating projects and completing work assignments by deadline.
Analyze patterns and trends in the department to determine business strategies to accomplish department goals.
Keep communication with external vendors to make sure our inventory is UpToDate.
Dispense and adjust optical products.
Inspect the final product for accuracy in accordance with prescription requirements, original order and ANZI Z80 standards.
Practice as authorized by the State of Virginia Examiners and organizational policies and practices.
Facilitate efficient and accurate delivery of products, monitor various reports, manage and resolve complex orders and notify patients of delays.
Delivering an optimal level of patient care and satisfaction, resulting in a 25% increase in sales.
Participate in business meetings to align improvements and business objectives.
Provided expert guidance on eyewear selection and fitting to enhance patient satisfaction.
Implemented quality assurance measures to maintain high standards in lens fabrication and fitting procedures.
Collaborated with ophthalmologists to evaluate prescriptions and ensure accurate dispensing of eyewear products.
Facilitated patient education on proper eyewear care, fostering long-term loyalty and repeat business.
Led initiatives to optimize workflow efficiency within optical department, resulting in improved service delivery times.
Analyzed patient feedback to identify areas for service enhancement, driving continuous improvement in patient experience.
Educated clients about how to adapt to, wear, and care for eyeglasses.
Demonstrated exemplary customer service by consistently exceeding expectations, receiving numerous positive testimonials from satisfied clients.
Managed appointment scheduling efficiently, maximizing daily appointments without compromising patient care or satisfaction.
Kept abreast of industry trends through ongoing professional development courses, staying informed about emerging technologies or treatments relevant to our clientele.
Aided in selection of eyeglass frames based on customer preferences.
Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
Adjusted and repaired new and previously purchased frames to satisfy customer demands.
Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
Prepared work orders outlining all specifications for new lenses and frames.
Implemented effective marketing strategies targeting local demographics to attract new customers into the practice regularly.
Developed strong relationships with optical laboratories, ensuring timely order processing and delivery of eyewear products.
Assisted patients with insurance claims processes, streamlining their experience and increasing overall practice revenue.
Contributed meaningfully at company meetings offering innovative ideas and solutions to enhance overall service delivery.
Educated clients on proper eyewear care techniques, prolonging product lifespan and maximizing client investment value.
Maintained a clean, organized workspace to facilitate efficient daily operations and create a welcoming environment for patients.
Increased repeat business by fostering strong client relationships through attentive follow-up care and communication after purchase completion.
Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
Streamlined inventory management processes, improving product availability and reducing wait times for patients.
Oversaw training programs for junior opticians, enhancing team competency in optical services.
Helped clients try on and select new frames and recommended lens options to meet specific needs.
Trained new team members on dispensing procedures, enhancing staff knowledge and performance across the board.
Improved customer satisfaction by providing personalized frame and lens recommendations based on individual needs and preferences.
Liaised with suppliers to negotiate favorable pricing and payment terms, resulting in reduced overhead costs for the practice.
Collaborated with optometrists to deliver comprehensive eye care services for patients, improving overall patient experience.
Performed regular equipment maintenance checks to ensure proper functioning during patient visits, mitigating potential delays or disruptions in service provision.
Enhanced overall store sales by effectively promoting various eyewear products and accessories to customers.
Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Verified and updated patient records promptly to guarantee accurate prescription information.
Maintained safe, clean and organized environment to increase patient comfort.
Confirmed quality control standards were met for all eyewear and contact lenses.
Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
Performed basic vision testing for new patients.

Summary

Overview

Work History

Dispensing Optician

Dispensing Optician

General Manager

Education

MBA - Data Analytics

Bachelor of Science - Healthcare Management

Skills

Certification

Languages

Timeline

Dispensing Optician

Dispensing Optician

General Manager

Bachelor of Science - Healthcare Management

MBA - Data Analytics

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