Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luis Rodriguez

St Could

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

11
11
years of professional experience

Work History

Sale Manager telemarketer

Miami Alkaline water
Miami
03.2023 - 04.2025
  • Implemented process improvements to streamline workflow and increase efficiency within the team.
  • Handle inbound and outbound calls, approximately 120 calls daily.
  • I answered questions about the company's offerings with knowledge.
  • Handle two lines of business: water purification systems and solar panels.
  • Sale: Hydrogen, alkaline, and reverse osmosis systems.
  • Delivered a scripted sales pitch to potential customers, adjusting the pitch to meet the needs of specific individuals and businesses.
  • Collecting and analyzing quality data to identify trends, patterns, and areas for improvement.
  • Top seller for more than two years.
  • Implemented inventory controls, reducing waste and improving supply management.
  • Coordinated logistics for product distribution, ensuring timely deliveries to clients.

Independant Translator and Interpreter

Florida
03.2022 - 09.2022
  • Kept translation processes consistent with development, implementation, and regular use of standard strategies and checklists.
  • Research and Terminology Management.
  • Cultural adaptation.
  • Meeting Client Needs.
  • Interpreted conversations between clients and professionals during meetings and appointments.
  • Translated documents from English to Spanish for legal and medical purposes.

Supervisor

Expert Nicaragua
03.2016 - 06.2021
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Handle different campaigns: Instacart, Fitbit, Cash App.
  • Worked in a matrix management environment with oversight of division-level managers, operations, sales, finance, human resources, safety, and compliance.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Performing visual inspections, measurements, and tests to verify product or process quality.
  • Trained new employees on safety protocols and operational procedures.
  • Implemented process improvements to enhance service delivery and reduce waste.
  • Conducted regular inspections to maintain equipment and facility conditions.

appointment setter

California
10.2013 - 11.2015
  • Case Assessment evaluates potential clients' cases by gathering detailed information about the vehicle, repair attempts, and the nature of the defects.
  • Client communication, handling initial inquiries via phone, email, or online, and providing information about the Lemon Law and the firm's services.
  • Record keeping, including accurate and up-to-date records of all interactions, case assessments, and client information in the firm's system, is crucial.
  • Provided training and support to new intake staff on best practices.
  • Answered and logged incoming inquiries via phone, fax and email.
  • Analyzed client needs to facilitate appropriate service referrals.

Education

High School Diploma -

Lee Senior, Overhills High School
Overhills, NC

Graphic Designed -

Manuel Olivares
Nicaragua

Skills

  • Budget Analysis
  • Customer Service
  • Teamwork
  • Communication
  • Reliability
  • Hard Work
  • Computer Literacy
  • Leadership
  • Supervision
  • Quick Learning
  • Motivation
  • Schedule Management
  • Time Management
  • Decision Making
  • Performance Management
  • Problem Solving
  • Customer Relationship Management

Languages

  • Spanish
  • English

Timeline

Sale Manager telemarketer

Miami Alkaline water
03.2023 - 04.2025

Independant Translator and Interpreter

Florida
03.2022 - 09.2022

Supervisor

Expert Nicaragua
03.2016 - 06.2021

appointment setter

California
10.2013 - 11.2015

High School Diploma -

Lee Senior, Overhills High School

Graphic Designed -

Manuel Olivares

Similar Profiles

CREATE PROFILE