Luis Rodriguez
Phoenix
Summary
Resourceful Collision Estimator known for high productivity and efficient task completion. Specialize in accurate damage assessment, cost-effective repair solutions, and seamless communication with all parties involved. Excel in negotiation, problem-solving, and time management to ensure customer satisfaction and timely project completion.
Overview
12
12
years of professional experience
Work History
Collision Repair Estimator
VICE Collision
Phoenix
03.2025 - 08.2025
- Analyzed repair estimates for accuracy and completeness.
- Collaborated with insurance adjusters to finalize claims.
- Reviewed vehicle damage reports to determine repair needs.
- Prepared detailed cost breakdowns for collision repairs.
- Communicated with customers regarding estimate details and processes.
- Coordinated with repair technicians to ensure proper parts ordering.
- Generated timely proposals to clearly communicate correspondence and bid clarifications.
Collision Repair Estimator
Camelback Toyota Collision
Phoenix
01.2024 - 03.2025
- Assessed vehicle damage, providing accurate repair estimates and timelines.
- Improved customer satisfaction by ensuring transparent communication and timely updates.
- Utilized analytical skills to identify cost-effective repair solutions.
- Collaborated with technicians to streamline repair processes, reducing completion time.
- Enhanced operational efficiency, leading to measurable improvements in service delivery.
- Worked with multiple DRP accounts
Collision Repair Estimator
Bell Road Toyota
Phoenix
12.2020 - 01.2024
- Conducted inspections on damaged vehicles and generated accurate estimated costs for customers and insurance companies.
- Managed multiple DRP accounts which include but are not limited to USAA, Farmers, State Farm, Geico, Progressive, Allstate... Etc.
- Provided accurate estimates by defining price, timelines, potential setbacks, and limitations.
- Specialize in CCC1 estimating system but also familiar with 'Audatex' and 'Mitchell' estimating systems.
- Appraised wide range of vehicles including trucks, vans, light trucks, and passenger cars. Worked on all year makes and models at prior shop. Specialize in Toyota and Japanese vehicles.
Customer Service Representative
Bell Road Toyota
Phoenix
10.2019 - 12.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers regarding automobile damages and claim process.
- Scheduled appointments for estimates and repairs.
- Line matched estimates in CCC1, Audatex, and Mitchell systems.
Customer Service Representative
Cox Communications
Phoenix
05.2016 - 10.2019
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Greeted customers, answered questions, and recommended special TV, Internet, or phone packages.
- Calculated charges and collected payments from customers.
- Met all call quality standards and daily quotas for first-call resolution.
Customer Service Representative
General Dynamics
Phoenix
12.2013 - 04.2016
- Delivered top-notch customer service by answering insurance questions and quickly responding to phone inquiries.
- Upsold health insurance plans based on customers' needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed payments and updated accounts to reflect balance changes.
Education
High School Diploma -
Amphitheater High School
Tucson, AZ01.2013
Skills
- Estimate preparation
- Vehicle inspection
- Multitasking skills
- Mechanical aptitude
- Damage assessment
- Customer service orientation
- Parts ordering
- Bilingual proficiency
Languages
Spanish, Native
Timeline
Collision Repair Estimator
VICE Collision
03.2025 - 08.2025
Collision Repair Estimator
Camelback Toyota Collision
01.2024 - 03.2025
Collision Repair Estimator
Bell Road Toyota
12.2020 - 01.2024
Customer Service Representative
Bell Road Toyota
10.2019 - 12.2020
Customer Service Representative
Cox Communications
05.2016 - 10.2019
Customer Service Representative
General Dynamics
12.2013 - 04.2016
High School Diploma -
Amphitheater High School