Luis Rodriguez

Provide direct supervision and leadership to Recovery Coaches delivering peer-based recovery services within housing and shelter settings

Oversee daily program operations, including scheduling, service delivery, documentation, and compliance with contractual and funding requirements

Ensure services align with recovery-oriented, trauma-informed, harm-reduction, and person-centered best practices

Conduct individual and group supervision, performance feedback, coaching, and professional development planning

Review and approve clinical documentation, service notes, wellness plans, and outcome reporting to ensure accuracy, timeliness, and audit readiness

Collaborate with behavioral health providers, case managers, housing staff, and external partners to coordinate integrated care

Monitor program metrics, identify service gaps, and implement quality improvement strategies

Support staff training, onboarding, and adherence to organizational policies and procedures

Participate in leadership meetings and contribute to program planning, policy development, and continuous improvement initiatives

Utilized motivational interviewing techniques to empower clients in overcoming obstacles to recovery.

Coordinated with healthcare professionals to ensure comprehensive care for clients' needs.

Educated clients on coping strategies and resources available within the community for sustained recovery.

Administrative:
Collaborated with Leadership to address any barriers to the implementation of programs and or services.

Ensured project staff are pursuing Recovery Coach Certification

Worked with Data Collector to ensure client intake and follow-up data is collected in a
timely manner.

Work with residential staff to coordinate internal and external services like transportation, legal, medical, housing, employment, and training appointments.

Reviewed recovery action plans and ensure all paperwork, including client progress notes, were documented appropriately in client records.

Attended Multi-Disciplinary Team meetings and other meetings to provide updates and
assist in the decision making related to treatment planning and implementation of services.

Developed systems for tracking progress toward meeting project goals and objectives for program grants
• submitted all reports as required by Program funding sources in a timely manner.
• Provided weekly individual and group supervision to Peer Recovery Coaches.

Led development and implementation of a peer recovery program serving the Latino community, focused on building Recovery Capital

Supervised and supported Peer Recovery Coaches, ensuring fidelity to recovery models and certification requirements

Developed outreach strategies and community partnerships to expand access to culturally responsive recovery services

Collaborated with leadership on program design, grant reporting, data tracking, and outcomes measurement

Oversaw recovery planning, peer groups, and educational programming (virtual and in-person)

Ensured accurate documentation, compliance with funder requirements, and timely submission of reports

Represented the program at statewide meetings and cross-agency collaborations

Provided administrative oversight including workflow development, tracking systems, and staff supervision

Helping enrollees identify preferences, assistance with budgeting or referral to aid programs, supporting access and completion of housing applications, and supporting follow-up to applications

Providing Tenancy Sustaining supports, including negotiating with landlords regarding accommodations, connecting to tenancy sustaining benefit programs, connecting to education regarding lease compliance, and connecting to legal resources or resources for successful community living

Performing outreach to assigned enrollees and verifying eligibility for the program, completing flexible services screening, verification, planning, and referral

Identifying the need for and coordinating home modifications that ensure member's health, welfare, and safety, enabling members to function independently in a community-based setting, also installation of grab bars and hand showers, doorway modifications, in-home environmental risk assessments, training to use such supplies and modifications correctly)

Using evidence-based and promising practices that optimize care integration and effective communication across systems of care that align with rehabilitation, recovery, and wellness principles, such as Housing First approach to care.

Using recovery-oriented, person-centered, culturally competent, and strengths-based approaches to help members find, get and keep housing

Developing and maintaining relationships with internal and external parties and agencies providing service to persons experiencing homelessness or who have at risk tenancies
• Managed team of 7 employees, overseeing hiring, training, and professional growth of employees

Drive, coordinate, and support rent collections

Initiate document and follow up on direct communication with delinquent residents

Work with property managers and resident services staff to maximize collection efforts

Coordinate and ensure delinquency notifications and notices to quit in a timely manner

Meet with residents to develop repayment agreements and make sure agreements are being met and agreed upon

Assist residents with rental assistance applications and monitor for funding

Connect residents to support services to help them re-stabilize financially and otherwise to avoid eviction

Partnering organizations with employable skill building and job search support

Drive homeless prevention program and monitor funding 3) Monitor and review AR reports on a weekly basis

Appear in court for nonpayment eviction cases and work with attorney to prepare for cases plan

Develop contacts, update, and manage rental assistance resources
Led projects and analyzed data to identify opportunities for improvement

Used Microsoft Word and other software tools to create documents and other communications

Increased customer satisfaction by resolving Delinquency issues

Drove operational improvements which resulted in savings and improved profit margins

Developed and implemented performance improvement strategies and plans to promote continuous improvement

Resolved problems, improved operations and provided exceptional service

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity

Orient new youth (ages 18-24) to the program by going through regulations and expectations

Manage rapid rehousing program and assist with moving cost and resources for new tenants

Provide clients with advocacy, referrals, crisis intervention and supportive counseling

Prepare clients for independent living through various life skill activities (cooking, socialization, & group Interaction)

Plan and facilitate regular extracurricular activities with clients

Advocate for at-risk youth/young adults, offering resources and programs to address challenges

Provide guidance and advice to help cultivate self-esteem and community involvement

Collaborate with other counselors to devise programs and activities based on developmental and Academic levels

Mentor youth members and model healthy coping strategies

Drafted reports for family and caregivers to document progress, challenges, and therapy milestones

Set goals with clients related to employment and financial planning, while tracking progress