Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Luis Rojas

Woodstock,GA

Summary

Dynamic and reliable Bartender Shift Manager with a proven track record at Dos Margaritas, enhancing customer satisfaction through exceptional service and efficient team management. Skilled in POS system operation and fostering positive customer relationships, I excel in fast-paced environments, significantly improving service delivery with a focus on achievements over routine tasks.

Professional hospitality manager with strong background in bartending and team leadership. Adept at fostering collaborative environments, ensuring smooth operations, and adapting to shifting demands. Skilled in inventory management, customer service, and conflict resolution. Known for reliability, effective communication, and results-driven approach.

Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

7
7
years of professional experience

Work History

Bartender Shift Manager

Dos Margaritas
08.2021 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Set up bar for operation, obtained cash bank, and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Improved customer satisfaction by delivering prompt and efficient service during busy shifts.

Server

Dos Margaritas
04.2018 - 08.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Education

Bachelor Of Computer Science - Software Engineering

Kennesaw State University
Kennesaw, GA

Skills

  • POS system operation
  • Beverage making
  • Customer service
  • Outgoing personality
  • Menu memorization
  • Highly reliable
  • Food running
  • Changing beer kegs
  • Clear and effective communication
  • Relationship building
  • Reliable and responsible
  • Multilingual in languages
  • Conversant in language
  • Problem-solving

Languages

Spanish
Native or Bilingual

Timeline

Bartender Shift Manager

Dos Margaritas
08.2021 - Current

Server

Dos Margaritas
04.2018 - 08.2021

Bachelor Of Computer Science - Software Engineering

Kennesaw State University
Luis Rojas